Continuing Connections Case Manager

Why join Launch Housing

Our mission is to end homelessness.
We aim to get people housed, keep them housed, and be an influential voice on ending homelessness.
We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community.
We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us.
We encourage you to reflect on how this may impact you when considering applying for the role.
Sustaining the Health & Well-being of our staff is our priority.
We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

The Continuing Connections Case Manager will provide ongoing oversight, support and referrals to clients exiting crisis supported accommodation who transition to living in the community.
As part of the Therapeutic Model of support, the role will use active engagement skills to develop rapport with clients whilst they are in crisis accommodation, with a view to having an established relationship once the client moves into the community.
The Continuing Connections Case Manager will need to develop good relationships with community services to identify supports for clients in the community and assist with engagement.
This role will work to provide clients with the support and community linkages appropriate to the client's needs, with a view to maintaining long-term accommodation.

This is a permanent part-time opportunity for 34.2 hours a week.

What you'll be doing:

• Support clients living in stable housing when exiting from crisis supported accommodation.
  
• Continue working towards and updating case plan goals as identified by clients.
  
• Engage with clients whilst in crisis supported accommodation to build rapport and provide a smooth transition into the community.
  
• Engage supports and stakeholders when client presents with or identifies issues requiring more support, with a view of sustaining stable housing.
  
• Have regular contact with clients exiting crisis supported accommodation over the extended period of support.
  
• Develop existing or new relationships and/or partnerships that will enable coordinated service delivery and improve service and client outcomes.
  
• Embed effective collaboration and communication with internal and external stakeholders.
  
• Comply with all record keeping, reporting and evaluation processes as applicable and directed.
  
• Work collaboratively with external agencies to develop a coordinated model of support specific to addressing the needs of each individual within this cohort.
  

What we're looking for (key selection criteria):

• Have a relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs.
  
• Demonstrated understanding of housing and homelessness policy, context and systems including strong understanding of tenancy support and the Residential Tenancies Act.
  
• Demonstrated ability to work collaboratively with others towards effective client solutions.
  
• Good interpersonal and communication skills, both verbal and written.
  
• Well-developed organisational and time-management skills.
  
• Demonstrated ability to build positive relationships and communicate with people from diverse backgrounds and abilities.
  
• Excellent problem-solving skills.
  
• Valid Victorian Drivers Licence (Mandatory).
  
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
  

Salary:
$44.37 - $47.74 an hour + Superannuation + Additional wellbeing leave + NFP Salary Packaging Benefits

Applications close 15th November.

Please contact Cara Aloe on

How to apply:

To apply for this opportunity, please click on "Apply for this job" button.
Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent.
We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices.
We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse.
Our hiring process involves rigorous screening of applicants.
All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all.
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer.
We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply.
All applicants must have the right to work in Australia.