System/Business Analyst – Integrated Solutions

Job description

System/Business Analyst - Integrated Solutions

• Business System Analysis & Reporting

• Western Sydney location / onsite parking / flexible hybrid arrangements

• Great company culture/high-performance team

• Fulltime

Company Overview:

National Security Solutions Qld Pty Ltd (NSS) is a boutique integrated service provider of 24/7 security services across the nation. Our operations include Security, Projects, Cleaning, Sky Waste, Facilities, and Traffic Management.

Our commitment to benchmark service since 2000 has earned us the trust to serve the integrated service marketplace. Our integrated teams work side-by-side with every other team to help bring commercial solutions into what they do and make moves that support our strategic business decisions and stronger client relationships.

About the role:

We have a great opportunity for an experienced Business Analyst to join our Development / Innovation Team. Working with key business units, you will gain insight into how our business runs and be part of key strategic initiatives.

This role will see you supporting divisional stakeholders with their processes and initiatives, leveraging your analytical skills to drive insights and provide operational & financial analysis on division performance and Lean Sigma initiatives.

As a change agent, you will liaise with all impacted business areas to facilitate effective deployments and modifications to business practices.

Key Responsibilities:

System Analysis and Improvement:

• Analyze and interpret system specifications to develop, maintain, and support robust reporting solutions.
• Collaborate with internal stakeholders to refine business frameworks and enhance system functionalities.
• Identify and document business requirements, translating them into functional specifications for system developers.
• Continuously assess and improve system performance and business processes through detailed analysis.

Technical Support and Automation:

• Develop and maintain automated scripts for deploying and testing applications across different environments.
• Enhance and support our continuous integration environment, ensuring seamless system operations.
• Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.

Data Management and Reporting:

• Create and maintain comprehensive dashboards and reports using tools such as Power BI, SQL, and other BI tools.
• Provide advanced data analysis and reporting to support decision-making and operational efficiency.
• Work closely with data engineers to elevate the data ecosystem, including developing new datasets and improving data flows.

Stakeholder Collaboration:

• Collaborate with various teams, including IT, BI, and Operations, to identify and address business requirements.
• Present complex data and system analysis in a clear and compelling manner to stakeholders at all levels.
• Participate in cross-functional projects to implement new system features and enhancements.

Monitoring and Performance Improvement:

• Use GPS tracker systems, GuardHouse, Securecy, and other tools to monitor performance and data flow.
• Implement solutions to improve system performance and reporting for a large number of clients and employees.
• Ensure data accuracy and integrity across all platforms and applications used by the company.

Documentation and Training:

• Create detailed documentation, including Standard Operating Procedures (SOPs) and user manuals.
• Provide training sessions to staff on new systems and processes to ensure effective adoption and usage.

Experience & Qualifications:

• Master's degree in Computer Science, Information Systems, or a related field.
• Min 5 years of experience as a System Analyst/Business Analyst in a dynamic and fast-paced environment.
• Effective time management and personal organizational skills.
• Strong understanding of business needs with the ability to establish and maintain high levels of customer and stakeholder trust and confidence.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture.
• Strong analytical skills and experience in requirements documentation and process mapping.
• Proficiency with industry tools and software, including Python, R, Azure Databricks, MS Power Automate, MS Power BI, MS Dynamics 365, Azure DevOps, M Query, DAX, SQL, PowerShell, and VBA Macro.
• Experience in developing procedural and training materials.

Why join the NSS family:

• We are an Australia family-owned equipment Integrated Service company, and our values are at the heart of everything we do; Integrity, Respect, Passion & Trust.
• We offer great Benefits & Rewards such as:
• Extensive training and development throughout your career with us.
• Bonus system for work opportunities.
• Access to our employee benefits program.
• Competitive salary and benefits package.
• Opportunity to work in a technology-driven environment with cutting-edge tools.
• Collaborative and supportive work culture.
• Annual Awards night, and many other fun social events.

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits:

• Salary packaging

Schedule:

• 8 hour shift

Supplementary Pay:

• Performance bonus

Experience:

• 5 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Application Deadline: 30/11/2024