Resident Engagement Officer Casual

Why join Launch Housing

Our mission is to end homelessness.
We aim to get people housed, keep them housed, and be an influential voice on ending homelessness.
We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community.
We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us.
We encourage you to reflect on how this may impact you when considering applying for the role.
Sustaining the Health & Well-being of our staff is our priority.
We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

The supportive housing model is centred on strengthening individuals and communities by developing sustainable and affordable housing.
Viv's Place brings people together in a managed building, which includes a ground floor community space including a trauma informed design with communal kitchen, dining and living spaces, children's play areas, medical suites, consulting rooms and office space.
An essential element to the project is creating an environment where there is both the perception and reality of safety.

Supportive housing is accepted as being a model through which people have safety from interference, exploitation or violence from outsiders.
This is particularly pertinent with the target group being women and children who have experienced homelessness, especially as a result of family violence.

Controlled access to enter the premises is a fundamental component.
Controlled access is underpinned by the Resident Engagement Officer (REO) at the point of entry.
The REO will welcome residents, their visitors and people delivering programs and services, and ensure that unwelcome visitors cannot access the environment.

The REO will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them.

• Multiple casual opportunities

• Based in Dandenong

• We are primarily looking for candidates who are available to work between 8am-4pm and who can also provide cover for some active night shifts

What you'll be doing:

• Engagement with tenants in an informal capacity, working from a strength based, client focused framework.
  
• Monitoring tenant wellbeing through informal engagement and communicate issues to support and/or tenancy staff as they arise.
  
• Referrals to external services facilitated as required.
  
• Assist community partners in facilitating events, programs and other initiatives from the communal spaces, including managing room bookings and access to building amenities.
  
• Provision of phone concierge services; CCTV monitoring and responding to incidents as and when they arise.
  

What we're looking for (key selection criteria):

• Exceptional interpersonal and communication skills, both verbal and written.
  
• Experience in the homelessness sector (highly desirable).
  
• Experience in Social Work/Front of House/Reception duties (highly desirable).
  
• Well-developed organisational and time management skills.
  
• Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
  
• Demonstrated ability to work with women and children with complex needs.
  
• Demonstrated capacity to complete designated work tasks and utilise time effectively.
  
• Positive relationships and communicate with people of diverse backgrounds and abilities.
  
• Excellent problem-solving skills.
  
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
  

$44.37 - $44.37 an hour

+ Superannuation

+ 25% Casual Loading

For more information, you can reach out to Fiona Jacobi on

How to apply:

To apply for this opportunity, please click on "Apply for this job" button.
Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent.
We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices.
We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse.
Our hiring process involves rigorous screening of applicants.
All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all.
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer.
We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply.
All applicants must have the right to work in Australia.