Reservations Consultant - Cruise Whitsundays

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

We are currently seeking a motivated and passionate customer service superstar to join our team as Reservations Consultants on a full time basis at the Port of Airlie. Reporting to the Customer Service & Sales Manager, the Reservations Consultant is an integral part of the team, responsible for delivering warm and friendly reception, excellent customer service and sales booking to all our tour guests. The focus is to enable every guest to create an experience of lifetime and long-lasting memories.

Key responsibilities for this role include, but are not limited to:

• Focus on driving Cruise Whitsundays direct booking and sales;
• Maintain up to date information of all products, timetables and promotions;.
• Accurate processing of booking payments and management of emails, phone calls, web chats and direct bookings with reservations system;
• Service of the Retail Store and upselling of merchandise;
• Preparation of paperwork including catering numbers, manifests and EOD cash ups.

About You

You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, and adaptable with an eye for detail. To be successful in this role you will demonstrate exceptional administration and sales skills.

To be successful in this role, you will have/be the following:

• Strong customer service and sales experience within the Hospitality and Tourism Industry;
• Proficient with MS Office and general administrative skills;
• Confident with the use of technology and communication devices;
• Outstanding interpersonal and communication skills;
• Ability to multitask competing priorities;
• A natural ability to convert bookings though excellence in provision of information and knowledge;
• Energetic, fun-loving and dynamic- your smile will say it all.

Requirements

• Minimum 1 year customer services and sales experience, preferably in hospitality and tourism sector
• Certificate II in Tourism or Business Admin (completed or enrolled)
• Driver's License (desirable)
• Familiar with CustomLinc or similar reservation platform (desirable)
• Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 am to 7:15 pm
• Excellent written and spoken communication skills
• Highly self-motivated and ability to multitask competing priorities
• Great attention to detail with strong problem-solving skills

What we offer:

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Up to 50% off at the Cruise Café & Bar
• Up to 50% off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

How to apply:

If this sounds like the perfect opportunity for you, please submit your application by no later than 20th December 2024

Applications will be reviewed and progressed as they are received, so don't wait, apply now!