Technical Services Delivery Manager

One Power
AU - brisbane
January 8, 2025

Job Title:
Technical Services Delivery Manager
Location:
Brisbane (Hybrid - CBD or 8 Miles Plains)
Salary:
$160K-$180K base + Super + Benefits
Career Path:
Leadership Development Opportunities

About the Company:
Join an innovative organisation that is evolving to a leader in digital transformation. As part of a dynamic and rapidly growing business, you'll play a key role in managing relationships with one of the company's largest clients, overseeing a critical communications platform that powers customer interactions.

The Role:
A senior leadership position responsible for managing a high-performance digital team and ensuring the continued success of a major client's communications platform. The role will oversee both ongoing service delivery and project management, while driving innovation and improvement in customer communications.

Key Responsibilities:

Lead & Develop Teams:
Manage a diverse team of Business Analysts (BAs), Developers, and Systems Architects. Foster collaboration and innovation, while ensuring operational excellence.
Customer Relationship Management:
Act as the primary point of contact for the client. Build and maintain strong relationships, manage customer expectations, and lead complex conversations to deliver impactful outcomes.
Project & Service Delivery:
Oversee both BAU operations and new projects, managing timelines, resources, and ensuring high-quality deliverables.
Digital Transformation Leadership:
Lead the transition from legacy systems to modern, scalable platforms, guiding the customer through digital transformation and operational improvements.

Key Skills & Experience Required:

Technical Leadership:
Proven experience managing technical teams in IT services and software applications. Knowledge of MS Stack, SaaS platforms, and IT infrastructure is essential.
Project Management Expertise:
Strong background in IT project management, particularly in customer-facing service delivery with strong commercial acumen and P&L management experience.
Customer Relationship Management:
High emotional intelligence (EQ) and experience managing complex customer relationships. Ability to navigate diverse stakeholder needs and manage expectations effectively.
Industry Experience:
Experience in regulated industries such as financial services, healthcare, or insurance, where compliance and risk management are key.
Vendor Management:
Strong experience in managing third-party vendors, especially in digital and IT service delivery.

What's In It For You?

Be Part of Digital Transformation
Leadership Development Opportunities
Competitive salary, salary packaging and additional perks & benefits

We are looking for a driven and dynamic individual who thrives in a customer-focused, technical leadership role. If you are excited about the opportunity to make a real impact in a rapidly evolving company, we encourage you to apply today! Must have full working rights for Australia and be living in Brisbane.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

POS/CB Point of Sale/Chargeback Analyst, ANZ

Solventum

AU - North Ryde
January 8, 2025

Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now