GAZ - APS3 - ACT - Business As Usual BAU Support Officer

Job Req ID

Home Affairs-135637

Location

ACT

Employment Type

Ongoing (Permanent), Full-time

Classification

APS Level 3 - $64,392. 00 and $73,981. 00 plus 15. 4% super (part-time pro-rata)

Contact Officer

Lakmal Attanayake on 0481 462 465 or

Office Arrangements

Flexible; Hybrid - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.

Applications close on 07/01/2025 at 11:
59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position/s. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.

About our team

GM Technology & Major Cap Group | ICT Division | Digital Delivery | Technical Web Services Section

The Digital Delivery Branch (DDB) is responsible for the oversight and governance of ICT programs that enable digital transformation within the Department. The Branch stewards and supports the Government's digital agenda, including enabling Digital Service Standards, and supports the Division to realise the ICT strategic agenda.

The DDB is the central engagement point for the Agile Capability Uplift Program. Services within the Branch also include the development of mobile applications, support for the Department of Home Affairs online channels, and support for Identity and Biometric Systems.

The Technical Web Services (TWS) Section provides development, enhancement, and production support to all Department of Home Affairs online channels including internet, intranet, extranet, portals/apps, and collaboration sites. The Section includes a user engagement and delivery function, development and testing in Microsoft technologies (SharePoint, . NET, and Dynamics CRM), web administration, production and incident support, as well as project support for web-related projects.

TWS also provides business and technical system support for the Resolve Enterprise application.

Our ideal candidate

The Business As Usual (BAU) Support Officer will be responsible for supporting the BAU team with maintenance and support of SharePoint team sites and other applications that the Section manages and supports. The BAU Support Officer is responsible for troubleshooting and resolving basic SharePoint issues, system patching and health checks, and providing some user training and procedural BAU functions.

Duties and responsibilities

• Troubleshooting and resolving rudimentary technical SharePoint issues
• Providing SharePoint support and end-user training
• Create Change Management requests for deployment activities and monitor incident management queues through Connected Services
• Develop and improve existing training materials for SharePoint Online users
• Conduct one-on-one and group training sessions for SharePoint Online users
• Participate in developing IT solutions and strategies with other team members
• Create and maintain effective working relationships with technical and non-technical staff across ICT Division and the broader Department
• Liaise with internal and external stakeholders on administrative and operational matters as required
• Apply standard procedures to meet stakeholder requirements, offer assistance to solve stakeholder problems and seek assistance as appropriate
• Engage in research activities and develop documentation for operational BAU procedures as required
• Participate in on-call rosters and duties.

Additional information

• SharePoint online experience
• Analytical and problem-solving abilities
• Excellent organisational and time-management skills
• The ability to organise information and manage tasks.

How to apply

Submit your application and CV through the Home Affairs' recruitment system (ourPeople) before the closing date on 07/01/2025 at 11:
59pm (midnight) AEST - Late applications will not be accepted.

As part of your application, you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 135637 in the document footer.

Prior to preparing your response, it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background, or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:

Technical assistance

For technical enquiries please call or email for assistance:

• Email:
  
• Phone:
  1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits, and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Candidates should be aware that in rol.