Senior DevOps Engineer

Who are Heidi?

Heidi is on a mission to half the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernise documentation. Tomorrow, we'll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We've raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.

The Role

As a Senior DevOps Engineer at Heidi, you'll be instrumental in building and scaling our cloud infrastructure, focusing on establishing our Azure presence while ensuring robust, secure, and observable systems.

You'll work closely with our engineering team to implement and maintain highly reliable infrastructure for our AI-powered healthcare solutions.

What you'll do:

• Design and implement secure Azure infrastructure while working with existing AWS environments

• Lead the implementation and management of containerized services using Kubernetes

• Establish comprehensive observability and monitoring using Datadog for both infrastructure and applications

• Design and implement robust SRE practices including SLOs, error budgets, and automated remediation

• Lead incident response and post-mortem processes to drive continuous improvement

• Implement and maintain security best practices and compliance requirements for healthcare systems

• Manage infrastructure as code using Terraform and other modern DevOps tools

• Drive reliability improvements through automated testing and chaos engineering practices

Key Requirements:

• Strong experience with cloud infrastructure (Azure required, AWS and GCP beneficial)

• Hands-on experience with Kubernetes and container orchestration

• Deep experience with observability tools, particularly Datadog

• Proven track record in implementing SRE practices

• Strong experience with Infrastructure as Code (Terraform)

• Experience with CI/CD pipelines and automation tools

• Strong networking and infrastructure security background

Preferred Qualifications:

• Azure certifications (Solutions Architect Expert, DevOps Engineer Expert)

• Backend development experience with modern programming languages

• Healthcare industry experience

• Experience with high-availability architectures

• Understanding of HIPAA or similar healthcare compliance frameworks

• Experience building cloud infrastructure from ground up

What we will look for:

• Problem-solving mindset with a focus on reliability and scalability

• Strong communication skills to work with cross-functional teams

• Ability to balance technical requirements with business needs

• Experience in fast-paced startup environments

• Dedication to maintaining high standards in a regulated environment

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritises the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us ?

• Flexible work with a 50% hybrid environment

• Additional paid day off for your birthday and wellness days

• Full gym access in our Melbourne location and Sydney TBC.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!