Retail Manager

Time left to apply: End Date: November 6, 2024 (17 days left to apply)

Job requisition id: R006169

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

The key purpose of the Retail Manager is to develop and deliver the Centre's retail engagement strategies aimed at increasing retailer satisfaction, building turnover, enhancing customer experience and maximising net property income. The Retail Manager will provide leadership to the retail team and is the trusted advisor to provide expert knowledge on the ideal retail mix for the centre to maximise MAT and retailer growth, enabling the centre to achieve its strategic objectives and deliver the best outcomes for the Vicinity business.

Expectations & Deliverables

People:

• All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
• Regular 1:1's, team meetings and development conversations conducted - minimum monthly cadence.
• Performance issues are managed in an effective and timely manner.
• Quarterly development conversations conducted with all team members.
• 100% of compliance training is completed on time for team.
• All health and safety, risk and compliance requirements are delivered across the team.
• Effective management of budgets as per forecast with demonstrated focus on managing cost.
• Demonstrated commitment to building own capability as a people leader.

Retailer Relationships:

• Tenancy Delivery Administration - Connecting with retailers from instruction and supporting the broader team to ensure all pre-trade requirements are met and retailers are successfully on boarded at open.
• Maintain an active and valued retailer communications system including but not limited to: Monthly Centre Updates, Quarterly Newsletters, Memos & general communications, adhoc written and verbal correspondence.
• Demonstrate the ability to deliver retail support strategies to drive increased sales, traffic and profitability.
• Develop and execute the annual retailer engagement strategy focusing on delivering exceptional retailer experiences and implementing new industry leading initiatives.
• Utilise insights to communicate internally and apply in depth knowledge of retailer businesses to improve centre performance (NPI, Sales, etc. ).
• Delivery of the Retailer Excellence program (or similar) providing regular acknowledgement and commendation of retailer success.

Lease Management:

• Adherence to lease, including but not limited to: Sales/PLI compliance, lease lines, trading hours, centre rules, permitted use, shop presentation, etc.
• Management of any requested variations to lease including, assignments, abatements, trading name changes, usage changes, etc.

Centre Operations:

• Achieve material improvements in centre presentation standards including minor capital projects and Opex influence.
• Contribute to and participate in the delivery of the centre VSA with ongoing strategic focus.
• Execute at Centre Level the Shopping Centre's Strategic Goals- Growth In Executional Capability, Growth in Productivity, Growth in Consumer Experience and Growth in Retailer Sales.
• Ensuring the highest level of store presentation standards are executed each day.
• Support the GE team in delivering exceptional Guest Experiences and assisting in the management of consumer complaints and/or feedback.

Reporting:

• Sales analysis- Complete monthly sales analysis and reports as required in an accurate and timely manner.
• Assistance in the delivery of the weekly CAR report, quarterly VSA reporting, annual VSA, etc.
• Dissect and disburse information as required, e. g. Tableau, Salesforce, Anaplan, etc.

Financial Accountability:

• Canvas, negotiate and manage retail media income. (Centre Specific)
• Manage, report and oversee percentage rent, capped Occupancy, storage.

Maintain centre controlled debt in line with agreed targets including but not limited to:

• Adherence to Payment Plans (including payment plan approval process).
• Coordinating legal action in conjunction with external legal team.
• Managing any mediation processes and or termination processes as required.
• Bad Debt Write off Management.
• Provide recommendations for rental abatement.
• Communicating with retailers outside of formal letter process to negotiate payments as required.
• Coordinating legal action in conjunction with external legal team from end to end, legal process.

• Leasing Executives and Regional Managers
• Centre team members
• Operations team members
• Finance

ESSENTIAL EXPERIENCE (what you have done):

You will be an experienced professional with a background within the retail industry. You will have demonstrated experience managing retailer relationships in order to drive commercial results. You will be known for your ability to effectively collaborate with a variety of individuals and groups coupled with your exceptional reporting and financial management capability. A relevant tertiary qualification is desirable.

CRITICAL KNOWLEDGE (what you need to know):

• Interpersonal and strong verbal and written communication skills.
• Customer service skills.
• Financial acumen and proven performance to drive value and commercial results.
• Strong organisational, compliance and time management skills.
• Ability to work as a part of a team and develop/ maintain strategic relationships.

CAPABILITIES (what you can do):

You will have a proven capability in working with retailers to meet financial objectives and other centre objectives. This will require:

• Interpersonal and strong verbal and written communication skills.
• Customer service skills.
• Financial acumen and proven performance to drive value and commercial results.
• Strong organisational, compliance and time management skills.
• Ability to work as a part of a team and develop/ maintain strategic relationships.

PERSONAL ATTRIBUTES (who you are):

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views.
• We have difficult conversations with care.

Integrity:

• We back our words with the right actions.
• We do the right thing, no matter the situation.

Customer Focus:

• We nurture a genuine c.