Housekeeping Manager

Company Location

• Oaks Cypress Lakes Resort

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Cypress Lakes Resort is currently seeking a highly experienced and dedicated Housekeeping Manager to join our team.

As part of Minor Hotels Australasia, which boasts a portfolio of over 65 properties across Australia and New Zealand, we are expanding rapidly and are committed to maintaining exceptional standards of service.
We are looking for a skilled and results-driven Housekeeping Manager to lead and inspire our housekeeping team at one of our largest and most prestigious properties, Oaks Cypress Lakes Resort.

This is an exciting opportunity for an accomplished professional to play a key role in upholding the resort's high standards of cleanliness and guest satisfaction.

Key Responsibilities Include:

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas)
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personnel
• Lead and manage the housekeeping team to consistently deliver exceptional cleaning services that exceed guest expectations
• Oversee and facilitate daily on-the-job training for all housekeeping staff, ensuring continuous skill development and adherence to high standards.
• Maintain comprehensive and accurate records related to finances, maintenance, and inventory, ensuring efficient operational management.
• Spearhead the recruitment process for the housekeeping team, ensuring the selection of qualified and capable candidates who align with organizational standards and values.

• Minimum 3 years experience in Housekeeping Management, with a strong track record of leading and managing housekeeping teams effectively.
• Exceptional people management skills, with the ability to motivate, train, and develop team members to achieve optimal performance.
• Extensive experience in controlling and managing departmental budgets, including the procurement, inventory, and replenishment of operating supplies, replacements, and consumables.
• Outstanding communication and interpersonal skills, fostering positive relationships with staff, guests, and other departments.
• Highly developed time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• A keen eye for detail, ensuring the highest standards of cleanliness are maintained throughout the property, while consistently adhering to procedures and safety guidelines.
• Ability to establish and enforce cleanliness standards, leading by example to ensure consistent and exceptional guest experiences.
• Strong problem-solving abilities, with a proactive approach to addressing challenges and implementing continuous improvements.

Join our positive and vibrant team and be rewarded with these team benefits:

• Highly competitive salary, which is negotiable based on experience
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.
You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.