Customer Service Representative

Balazs
AU - australia
December 10, 2024

Customer Service Representative

Apply locations:
Australia, Ormeau

Time type:
Full time

Posted on:
Posted 4 Days Ago

Job requisition id:
R10058095

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare, and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day. Inbound calls will be relating to product inquiries, status of orders and returns, and quotes. Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow up actions.

How will you CONTRIBUTE and GROW?

Deal with inbound correspondence
Liaise with ALH states staff to resolve customer enquiries
Conduct all activities in accordance with requirements of ALH's Quality Management System
Key sales orders received via email, online, telephone and direct in a timely accurate and efficient manner
Process and follow up after call requests via email, telephone and direct in a timely accurate and efficient manner

Are you a MATCH?

Passionate about providing exceptional Customer Service and building relationships over the phone
Previous experience in a contact centre desirable but not essential as training will be provided
Excellent phone manner
Strong attention to detail and accuracy
Administrative and Sales experience (desirable)
Computer literate with the entire Google Suite
Strong verbal and written communication skills
A 'can-do' attitude aligned to the continuous improvement of our customer experience strategy
If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow.

We offer:

Salary + super + employee benefits + free onsite car parking
14 weeks paid parental leave
Family and social activities
A professional environment with a focus on wellbeing
Salary Continuance Insurance
Local and global opportunities
Health and wellbeing initiatives
Retail discount programs with over 350 retailers
Employee social events
One paid volunteering day each year
Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen, and hydrogen are essential small molecules for life, matter, and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

About Us

A world leader in gases, technologies, and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience:
you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative, and respectful environment.

Discover what your professional journey at Air Liquide could be here!

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Read the full job description and apply online on the recuiter's web-site

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