Training Specialist

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients' outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

How you'll make an impact

As a Training Specialist you will support the team in designing, coordinating and delivering comprehensive training programs tailored to support our organisation. You will also play a key role in enhancing the capability of our client's new software system. The role will partner with the local business operation to design, develop, facilitate, monitor and evaluate claims training initiatives to drive performance within the operation. You will have worked in a fast-paced, agile environment across multiple projects and tasks.

Please note this is a Maximum Term contract through to June 2026.

On a day to day basis you will:

Design, develop and deliver training programs and assessments to internal clients
Partner with external stakeholders, key managers and subject matter experts regarding training material relevance, accuracy and alignment to business needs
Develop strategies and create & deliver training materials using contemporary Adult Learning principles to improve our business's capability in the roll out of a new IT system
Facilitate training programs as and when required
Analysis of data, trends, and evidence-based research to provide advice on how to close skill gaps and enable targeted support from complimentary roles
Communicate with key stakeholders across all levels of the organisation in line with project timelines to deliver key learning content where appropriate
Maintain records of learning and development activities and report on employee progress utilising GB's learning management system

About you

We are interested in hearing from people who have:

Certificate IV in Training and Assessment and/or Tertiary qualifications are highly desirable
Demonstrated experience in learning needs analysis, design, development, implementation and evaluation of learning programs
Experience working in a fast paced, agile environment across multiple projects and tasks
Commercially minded with a proven ability to consult with stakeholders to understand capability gaps, engage in co-solution design and source a range of options to deliver on project requirements
Effective Learning Management System administration
A love of learning and a desire to continually develop yourself

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

Discounted Insurance

Read the full job description and apply online on the recuiter's web-site

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