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Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

See yourself in our team:

In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA Community, supporting the return to work process for individuals that have experienced a workplace injury.

Working with our Return to Work Specialist, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.

How you'll make an impact

On a day to day basis you will:

Identify any potential barriers and provide effective strategies for the successful management of the claim;

  • Provide a customer centric workers compensation service by actively listening, showing empathy and recognising the needs of the worker and employer;
  • Work with internal stakeholders e.g. Payments Team, RTW Specialists to ensure the resolution of claim queries;
  • Maintain compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls;
  • Educate stakeholders on RTW process, legislative requirements, and advocate the mobile case management service provided where necessary;
  • Request and obtain information from stakeholders to assist with the proactive management of the claim e.g. medical evidence;
About you

We are interested in hearing from people who have:

  • Customer Service experience (Retail, Hospitality, Reception etc)
  • Administration experience (University or work related experience)
  • Claims Management / Workers Compensation Experience.
  • Proven experience in building lasting relationships and having quality face to face conversations with clients/customers.
  • Proven ability to utilise systems in an efficient manner.
  • Ability to demonstrate resilience and have crucial conversations

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

  • Discounted Insurance
  • Dress for your day
  • Novated Leasing
  • Flexible & hybrid working

Read the full job description and apply online on the recuiter's web-site

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