Dispute Resolution Specialist

Introduction

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

See yourself in our team:

As the Dispute Resolution Officer (DRO), you will be responsible for the delivery of professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly

How you'll make an impact

On a day to day basis you will:

Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;
Undertake tasks associated with the preparation of SAET conferences
Appropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme;
Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.

About you

We are interested in hearing from people who have:

Prior workers compensation claims and/or dispute management highly desirable
Experience in working in a reasonably autonomous environment where you have had to influence/negotiate win/win outcomes.
Excellent communication and interpersonal skills with a range of stakeholders
Exceptional customer focus
High level of time management and organisational skills
Advanced user of Microsoft Office programs
Self-motivated and results focused

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

Discounted Insurance
Dress for your day
Novated Leasing

Read the full job description and apply online on the recuiter's web-site

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