India Country Manager

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels.

The Role
As the County Manager India, your role will be to develop and scale Taptap Send's growth amongst the diaspora in key sender-side markets:
US and Canada to start.
You will manage every aspect of growth in said markets:
customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development, and coaching.
You will have an acute 'own it' mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
You will have P&L ownership, delivering the growth and profitability targets for the Indian market.
You will seek to establish TTS as the leading product/service for sending remittances to India, whilst being the face of the market both internally and externally.
Reporting directly to our Chief Commercial Officer, and building and leading a team of growth managers on the ground in sending markets, the role offers the chance to join an early-stage, high-growth startup and to have a positive impact on the communities we serve.

Responsibilities

• Establish a vision, strategy, and execution plan for South East Asia and all sending countries.
• Lead the team on the ground to execute within collaboratively aligned timelines.
• Manage every aspect of growth across the sending countries:
  customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development, and coaching.
• Report to the executive leadership team on progress, insights, and needs, leveraging operational prowess with a data-driven test-and-learn mindset.
• Think creatively on ways to unlock growth, improve profitability, and increase brand awareness.
• Hire, inspire, develop, and retain top, diverse talent.
• Collaborate closely with both internal and external stakeholders including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops, and more.
• Build trust-based relationships with diaspora communities and commercial partners in India to increase brand awareness and unlock growth and unit economics improvements.
• Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
• Recommend improvements to product experience based on market, competitor, and customer insights and feedback.

Requirements

• Strong preference to be based in the UAE.
• Ability to travel internationally periodically and ad-hoc to meet customers, partners, and team members.
• Exceptional knowledge and networks in the Indian diaspora.
• Advanced stakeholder management capability.
• Experience building, developing, managing, and leading teams.
• Strong analytical skills and ability to make data-driven decisions.
  Familiarity with pulling and presenting insights from data using Excel/Google Suite.
  SQL, Python, R is a plus.
• 7 to 15 years experience in a fast-paced and high-growth environment such as startups, operations, consulting, finance, or similar.
• An acute 'own it' mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
• Bachelor's or advanced degree.
• Fluency in English and ideally Tagalog; other languages a plus.