Role: Business Development Manager - Personal FinanceLocation: Dubai & NERole Purpose:
Managing a team and ensuring that overall responsibilities are achieved while projecting the warm image of ADIB and increasing the bank's visibility in the financial market.
Developing new strategies for the business for the respective area and building suitable plans to increase the business.
Key Accountabilities of the Role:
Main Responsibilities:
Ensure that the set targets are met/exceeded on time.
Ensure the team fully adheres to ADIB policy and procedure on day-to-day business management.
Ensure adequate leave planning for the team and effective execution of the same.
Daily/Weekly Responsibilities:
Ensure business proposed/booked under ADIB policy and procedure with Shari'a compliance.
Monitor day-to-day activities of IFE's and ensure appropriate business management/control is in place.
Coach the team on day-to-day business activities, guiding them to achieve monthly goals.
Review and recommend standard credit applications and ensure authenticity of critical documents (MRF, identification documents, bank statements, etc.).
Update the leads status on time; ensure status updates before leaving your desk for the day.
Ensure daily attendance; if there is regular absenteeism, escalate to SM.
Ensure disbursement files are in order prior to forwarding the file to RFO, by cross-checking customer's original documents against copies. Files must be sent to RFO immediately or within the next working day.
Ensure proper handover of all customer-related files/documents prior to staff's departure or event of resignation/termination, and arrange proper follow-up/closing of each case.
Handle customer complaints directly; do not let IFE's handle complaints at any point.
Ensure all IFE's are aware of products, policies, and promotions of ADIB and keep them updated on changes.
Open business channels for IFE's by visiting potential employers/high net worth customers and introducing them to IFE's.
Monthly Responsibilities:
Motivate high achievers by recognizing them in team meetings, and provide opportunities for other staff to grab top positions by creating healthy inter-team competition.
Recognize staff training requirements while evaluating their monthly performance.
Arrange IFE training/coaching based on recognized areas of weakness and maintain track; escalate to SM if necessary.
Recommend disciplinary action for those showing no improvements.
Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls.
Visit 2 ministries/departments/listed companies and provide a report to SM.
Annual Responsibilities:
Conduct annual appraisals and recommend staff recognition.
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