After Sales and Services Specialist

WhiteWater makes products, but we are a service business at our heart, which means we are a people business.
In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details.
Our culture, as you would expect, reflects these traits.
We are a diverse group of experts, from creative designers to talented engineers.
Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose.
Together, we create fun for families globally.
Are you interested in starting an exciting career with WhiteWater? Apply today!Whitewater's Performance Service department is looking for a candidate to join us in the following role:
Position:
After Sales and Service SpecialistDepartment:
Performance ServicesLocation:
Dubai, UAEReports to:
Performance Services Manager, MEI OfficeReporting to the Performance Services Manager, MEI Office, the After Sales and Service Specialist role works with outside sales and other members of the After Sales Service team to grow the existing customer base, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margins with increased customer satisfaction.The ideal candidate is customer-centric, energetic, and a self-starter who can work independently and in collaboration with other teams.
This role requires flexibility to regularly collaborate with the Canada office in PST hours to meet business needs.
The position has no direct reports.YOUR ROLEGenerate new and repeat sales by providing product and technical information in a timely manner.Develop/Enhance processes for repeat and new sales.Understand and develop process maps for sales requiring other stakeholders, specifically engineering, and understand the constraints.Focus on the Performance Services MEI Tiered approach.Coordinate with Marketing to develop or enhance brochures for the region outlining what Performance services provides (updated every 6 months or when new service/part available).Determine customer requirements and expectations to recommend specific products and solutions.Present price, credit, and terms in accordance with the standard procedures.Accurately process customer transactions such as orders, quotes, or returns utilizing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM).Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.Increase sales by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.Regularly educate customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction.Obtain accurate information from vendors relating to shipment dates and expected delivery dates.Closely monitor scheduled shipment dates to ensure timely delivery and expedite as needed.Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.Stay updated on consumer preferences and product developments by attending sales meetings, trade shows, and industry conferences.Set up and maintain customer files, maintain accurate contacts, addresses, and product details in Customer Relationship Management (CRM).Identify trends in customer satisfaction or dissatisfaction linked to quality issues.Manage time effectively, meet personal goals and work effectively with other members in the organization.Other duties as assigned; WhiteWater is an innovative and dynamic company and therefore the position and tasks may evolve with the organizational needs and your expertise.Responsible for safety; ensure best practices are followed.YOU BRINGBachelor's in Business, Operations, Quality, Engineering and/or related field; an MBA is an asset.Minimum 2-5 years of experience in a similar position.Prior project management experience and/or related experience with construction management, construction projects, Aquatic Centers, or Family Entertainment Centers are considered an asset.Advanced computer skills, data entry, and knowledge of other common office equipment and software.Commitment to continuous learning to update industry knowledge; self-obtain at least one credential or certification annually over the duration of 12-month period.Flexible to work with various time zones in a global organization.Exceptional ability to listen with excellent written and verbal communication skills.Demonstrate professional behavior with internal and external stakeholders.Enthusiasm for innovation and process improvement.Build trust and maintain mutual respect, cooperation, and consideration.Ability to handle difficult clients and situations.Executes responsibilities according to lawful and ethical standards.Self-driven to work independently with the ability to work effectively and collaboratively in a team.Able to meet tight deadlines in a fast-paced, fun, and professional environment.Ability to travel globally up to 20% per year.WHITEWATER COMPETENCIESAccountability:
We do what we sayCollaboration:
We work well togetherCustomer Focus:
We know and respond to our customersCommunication:
We listen to and understand each otherAuthenticity:
We are honest and trust each otherResilience:
We deal effectively with pressure, are persistent and optimisticFlexibility & Adaptability:
We are willing and able to respond to changing circumstancesWhiteWater is proud to be an equal opportunity employer.
We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.
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