Company Description
Why work at Accor?
We are much more than a world leader. We welcome you as you are and you can find the job and brand that fits your personality.
We support you in your development and learning on a daily basis, we make sure that your work brings meaning to your life. Thus, during your experience with us, you can explore the unlimited possibilities of the Accor Group.
By joining Accor, you are writing every chapter of your story and together we can imagine the hotel industry of tomorrow. Discover the life that awaits you at Accor, ***/.
Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
This position is responsible for serving food & beverage to guests according to the service rules, policy, procedure & etiquette, in line with our motto.
Key Roles And Responsibilities
Create new ideas of beverage concepts under the leadership of head mixologist
Ensure smooth running bar operation with high level of skill in creating alcoholic and non-alcoholic beverages for guests
Follow beverage training program for each concept
Administer purchasing and receiving of alcoholic and non-alcoholic beverages
Exceed guest satisfaction by knowing preferences and updating profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
Be familiar with beverage service including glasses used and appropriate garnishes
Anticipate and service guests' requirements at all times
Keep ahead of industry trends, create and implement new revolutionary standards
Use opening and closing checklist to ensure smooth operation of the venue
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
Feel empowered and accountable within the workplace
Keep manager on duty updated of any guest feedback for the Glitch Report
Attend all necessary briefings and training sessions as instructed by the Manager
Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs
Perform any duties and special projects as requested by management in any department of the hotel
Report all issues and negative guest feedback through the glitch system
Follow care program at all times, and report issues through the system to maintenance
Ensure all hotel property and facilities are maintained in optimal working order
Assist with collecting information for the monthly P&L review
Record and report Glitch incidents with integrity and transparency
Link all facets of service, cuisine, and entertainment
In charge of training and grooming
Exceed all hotel standards at all times
Qualifications
Proficient in English
A Degree/Diploma in Hospitality or equivalent considered an asset
Experience with cocktail batching is an asset
At least 2 years bartending experience in a similar environment
Impeccable wine, beer, and classic cocktail knowledge
Passion for food, beverage, and providing excellent customer service
Ability to multi-task and be a strong lounge server
Strong oral and written communication skills
Ability to stand for long periods and lift/move beer kegs, liquor, and wine boxes
Your Team And Work Environment
In a few words, present the team, facility, or work environment that reflects the team's culture.
Our Diversity & Inclusion Commitment
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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