Senior Sales Manager - Group Conversion - Madinat Jumeirah Resort

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group's mega-resort is home to four ultra-luxurious hotels - Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A'Salam and Jumeirah Dar Al Masyaf - all nestled within 3km of picturesque waterways connected by traditional abras.
The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre.
Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Senior Sales Manager - Group Conversion to join Madinat Jumeirah Resort.
The main duties and responsibilities of this role include:

• Assist all leads which are delegated to the team and to yourself within the required months of responsibility.
  
• Provide frequent feedback to ADOS on active leads ensuring there is a clear understanding of business on the books and potential conversions.
  
• Ensure accurate database management and tracking of activities and information through active in Delphi, meeting companies' data standards.
  
• Join team members (sales Managers/Executives) on site inspections, internal meetings and support the team in 'problem solving' to understand challenges within the group sales team and to lead by example.
  
• Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
  
• Ensure all systems, policies and procedures (SOP) are in place for effective selling.
  
• Conduct site inspection effectively and professionally with thorough knowledge of clients' needs and hotel products.
  
• Target to be met on revenue, conversion and BDRC levels.
  
• Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
  
• Identify business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
  
• Participate in industry events, trade shows, and networking opportunities to promote our venue or destination.
  

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 1 year in a sales manager role with international or local experience.
  
• Solid overall sales background in the five star luxury hotel industry including a good understanding of all key segments.
  
• Experienced in developing managers and executing sales strategies.
  
• Understanding & experience of basic revenue management practices.
  

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.