Virtual Relationship Officer - Emiratized Role

Job Context:

Financials

Manage a portfolio of 700-800 customers, primarily non-borrowing customers.

Achieve monthly and annual KPI objectives (Portfolio Revenue, Cross-sell, and Activations).

Cross-sell bank products (New accounts, Assets, Trade, FX, and Bancassurance) to increase product penetration across the customer portfolio.

Refer and upgrade customers to other units within the segment, e.g., Sales & Coverage RM.

Ensure penetration in the market through a focus on New to Bank referrals from existing customers.

Maintain Daily Sales Reports on business performance for review.

Customers

Be commercially effective in the role and consistently keep customer/client focus, ensuring excellent customer service by delivering a quality client onboarding experience.

Ensure timely updating of KYC and conduct due diligence.

Ensure thorough knowledge of all products, policies, and processes to achieve a superior client onboarding experience.

Effectively manage current account excess and account conduct management.

Ensure no mis-selling to customers by offering products/services transparently as per customer requirements.

Learning & Growth

Participate in assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation in close coordination with the respective Unit Manager.

Ensure participation in assigned training and Learning & Development programmes.

Stay aware of competition offerings and offer suggestions to the line manager to improve products/processes.

Internal Processes

Ensure strict adherence to prescribed Sales & Compliance processes as per Bank policies.

Adhere to governance & controls to proactively identify, manage, and minimize/mitigate potential losses.

Adhere to agreed SOPs across applicable areas.

Adhere to all prescribed internal processes to ensure satisfactory Audit Ratings.

Qualifications:

Minimum Qualification:
Diploma or bachelor's degree in Business Administration, Finance, Banking, or a related major field of study is preferred.

Minimum Experience:

12 years of relevant experience in Banking in customer service/sales/client-facing roles.

Commercial Banking experience will be an added advantage.

Strong interpersonal skills and fluency in English and Arabic.

Remote Work:

No

Employment Type:

Full-time
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