Senior Supervisor - Facilities Management Portfolio 1 - Holding Community Management

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding.
Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents.
Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently.
We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others.
Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About the Role:

The role holder is responsible for implementing and executing the DCM FM operations and maintenance activities in accordance with defined standards and processes with the objective of enhancing customer satisfaction, minimizing customer complaints, and promoting sustainable initiatives for long-term cost management.
The main duties and responsibilities of this role:


Facilities Management and Daily Operations:


Implement the daily operation and monitoring of the DCM FM activities at site (soft services, PPM, cleaning, waste management, civil works, etc.), to ensure activities are carried out within the set timelines, financial budget, and conform to the quality standards agreed.
Execute activities within the assigned community, conduct regular meetings with internal & external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements.
Prepare FM tender document for new buildings and conduct necessary technical evaluation.
Develop the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices.
Support the client-facing teams in timely resolution of their queries related to facilities management in coordination with applicable departments.
Support in representing the Dubai Community Management during design, planning, construction, and handover stages of the newly developed assets to oversee FM requirements.
Identify and recommend to the business unit and department head major improvements (technical and feel & look) required to enhance the existing facilities.
Maintain records of utilities expenditure and implement initiatives of sustainability and utilities cost-saving projects.
Assist in conducting necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with P&D and contractor.
Carry out activities directly related to regulatory requirements of life safety systems and ensure necessary certifications are obtained on time.

Stakeholder Management:


Ensure the Service provider is attending to all reactive service requests from various stakeholders and in compliance with the SLA.
Maintain effective communication with suppliers, internal departments, and stakeholders and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
Review and certify service provider's monthly performance and payment certificate.
Initiate procurement process, liaise with procurement during the tendering process, review vendor responses and issue GRNs.
Ensure customer complaints are timely and appropriately managed and closed to achieve organization's customer satisfaction targets.
Assist in conducting monthly meetings with FM service providers, HSE, security, and contractors to assess the contractor's performance, HSE requirements, identify non-compliance and action plans.
Keep abreast of the latest trends and methods related to facilities management and recommend the most appropriate operation and maintenance practice to the management in order to increase efficiency and customer satisfaction.
Implement value engineering concepts and methods in order to reach cost-effective solutions and accordingly save maintenance and operation costs for the community.

About you:


Diploma or equivalent in relevant field
Bachelor's Degree in Engineering or Facilities Management preferred
Minimum of 6 years of facility management experience
Experience of managing contractors and third-party service providers
Knowledge of Facility management processes, tools, standards, documentation, and systems used
Understanding of local regulations and policies relevant to building operations, community management, and facility management.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow.
We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
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