About us
MMI are a dynamic beverage import marketing, sales, retail, and distribution organisation, and our vision is to delight every customer with our passion for quality and service.
Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian Ocean, and Southeast Asia, making us one of the world's leading independent distributors.
At every interaction with our portfolio, events, and outlets, we strive for exceptional experiences for our customers and consumers through innovations like the award-winning Le Clos Finest Wines and Luxury Spirits retail concept to trend-driven brands and e-commerce and through operational efficiency and the highest standards of customer service at every touch point.
Role Purpose
As the Senior Operations Manager, you will lead the development of Le Clos retail business, ensuring profitability, operational excellence, and brand growth. You will shape the Le Clos luxury experience both in-store and online, driving the success of our prestige and global PR events while maintaining a strong focus on customer satisfaction.
Key Accountabilities
Lead and inspire a world-class team across multiple sites, fostering a culture of excellence and ensuring operational efficiency 24/7.
Drive sales growth and profitability by enhancing luxury experiences, optimizing store layouts, and implementing impactful merchandising strategies.
Craft and execute innovative strategies to elevate Le Clos' global brand presence, engaging with international customers through digital and in-store platforms.
Collaborate with private clients, premium suppliers and partners to deliver exclusive products and unforgettable luxury experiences to our VVIP clientele.
Required Experience, Skills & Qualifications
5+ years in managing large multinational teams, with multi-site retail experience.
Strong people management and leadership skills.
Experience working with high-net-worth luxury customers, suppliers, and partners.
Flexibility for day/night shifts, with occasional event or business travel.
Preferred Experience, Skills & Qualifications
WSET Level 3 Advanced.
Retail experience in wine and luxury spirits.
What we offer
Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We're committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.
How to apply
Click Apply to join our team.
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