Restaurant Hostess

Roles and responsibilitiesPrevious experience of 1-2years in a Luxury Hotel environment as aHostess.A Welcoming and Enthusiastic Energythat sets the tone for a Sensational GuestExperience.An elevated and energeticConversationalist, engaging Guests with livelydiscussions.Professional, Insta-WorthyAppearance, always adhering to FIVE's Grooming Standardsand maintaining a polished, 'FIVE-Styled'demeanour.Flexibility to work a variety ofshifts, including weekends and holidays, based on the requirementsof the Hotel.A Proactive Nature, coupled witha meticulous Eye for Detail, ensuring every aspect of the Operationis curated to perfection.Excellentcommunication and interpersonal skills, leveraging strong verbaland written skills to engage effectively with Guests, FIVE TribeMembers, and stakeholders.Finds creativesolutions and take ownership of all duties and tasks assigned,while ensuring an unparalleled Journey atFIVE.Skills in Improving Customer Satisfactionand Driving Profitability, showcasing a commitment toIndustry-LeadingStandards.'FIVE-Styled'Visionary thinking by finding creative solutions, while takingOwnership for all duties and tasksassigned.Impeccable communication skills, bothverbal and written, with fluency in English (Additional languagesare a Plus).A hands-on attitude, fuelled by a'Can-Do!' Spirit.KeyResponsibilitiesGreets Guests upon Arrival with aWarm 'FIVE-Styled' Welcome, ensuring theirJourney at FIVE is sensational.Leads andcoordinates FIVE's acclaimed Front of House Operationswhile elevating the 'Vibe at FIVE' throughoutall Guest Touchpoints.Assists Guests infinding Suitable Seating Arrangements based on their preferencesand the availability of tables.ManagesWaitlists during peak times and provides Accurate Wait Timeestimates, whilst ensuring Guests are well taken careof.Proactively acknowledges and RemembersGuest Preferences, maintaining meticulous Guest History records tocurate unparalleled, 'FIVE-Styled'Service.Exhibits an exceptional understandingof FIVE's diverse destinations, concepts, menus, events,and bespoke offerings, enabling 'FIVE-Star'Guest Assistance at all times.EfficientlyProcesses Billing and Payments while adhering to FIVE'sindustry-leading Control Procedures.Enhancesthe overall Guest Experience by ensuring Seamless Operations andExcellence in Service Delivery.Collaborateswith a Fellow 'FIVERs' to maximise GuestSatisfaction, providing Prompt and Positive responses toinquiries.Showcases a Proactive Approach toaddressing Guests' concerns and fulfilling their requests,Swiftly Resolving any issues to ensure exceptional GuestSatisfaction.Demonstrates an UnwaveringCommitment to upholding FIVE's First-in-Class Standards,providing personalised Service to Guests at alltimes.Ensures a Seamless Dining Experience forGuests, Anticipating their Needs, and Fulfilling SpecialRequests.Contributes to a Luxurious DiningExperience by working Collaboratively with the Food and BeverageTeam to maximise Guest Satisfaction, ensuring next-levelService.Utilises remarkable Sales Techniquesto upsell and promote bespoke Services, lavish Concepts, andexclusive Special Promotions to Elevate the Guest Experience andfoster Revenue Growth.Embodies a VisionaryMindset that continuously Disrupts and BreaksBoundaries.Attends regular Team Meetings andongoing bespoke Training Sessions to improve Product Knowledge andService Skills.Contributes to the signaturebehind-the-scenes 'Vibe at FIVE,' playing a vitalrole in the success of FIVE's award-winninginitiatives.
Desired candidate profile CustomerService SkillsWelcomingGuests:
Greeting customers warmly and creating apositive firstimpression.Communication:
Clearly conveying information about wait times, menu specials, andrestaurant policies.OrganizationalSkillsTableManagement:
Efficiently assigning tables to serversand managing seating to optimizeflow.ReservationManagement:
Handling reservations and walk-ins,ensuring the dining area is properlyfilled.LeadershipTeamCoordination:
Overseeing the host staff and ensuringthey provide excellentservice.Training:
Onboarding and training new host staff on procedures and customerservice standards.ProblemSolvingConflictResolution:
Addressing customer complaints or issuespromptly andeffectively.Adaptability:
Adjusting seating arrangements and reservations based on changingcircumstances.TimeManagementPrioritization:
Balancing multiple responsibilities, such as managing waitlists andcoordinating with the kitchen andservers.Efficiency:
Ensuring that guests are seated in a timely manner to minimize waittimes.Attention toDetailMaintainingCleanliness:
Ensuring the entrance and waiting areasare tidy and welcoming.GuestPreferences:
Keeping track of regularcustomers' preferences and specialrequests.Knowledge of theEstablishmentMenuFamiliarity:
Understanding the menu and specials toassist guests withinquiries.RestaurantLayout:
Knowing the layout of the restaurant todirect guests efficiently.SalesSkillsPromotingSpecials:
Informing guests about daily specials orevents to enhance their diningexperience.Upselling:
Encouraging reservations for special occasions or largerparties.ProfessionalismComposure:
Maintaining a calm and professional demeanor, especially duringbusytimes.Appearance:
Adhering to the restaurant's dress code and presenting apolished image.