Quality Manager

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations.
Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide.
We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group.
For over 170 years, Smiths has been pioneering progress by engineering for a better future.
We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets:
energy, security & defence, space & aerospace, and general industrial.
Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

• Prioritize and manage Quality department activities and workload to support the strategic goals of the company.
• Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives, ensuring strategic alignment and driving continuous improvement culture throughout the company.
• Manage the ISO 9001:
  2015 certification process (coordinate with HSE functions in case of integrated system).
• Manage the Quality Management Systems (QMS) and MEA Regional Product certifications.
• Oversee external and internal audits.
• Lead and motivate local quality teams to develop metrics and scorecard to guide improvement efforts.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools such as Value Stream Mapping, Cpk/Ppk, GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why's, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.
• Work with Customer Operations and Service sites to identify and document incidents and non-compliance findings.
  Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage non-compliances to closure.
• Support local Supplier Qualification and issue resolution.
• Provide tactical strategic support at a Customer Operations and Service Site level.
• Coach and counsel employees on performance deficiencies and document as required.
• Support the development of the quality management system to manage government/nuclear programs.
• Support the development of the quality management system to manage regulatory compliance.
• Additional duties as assigned.
• Quality activities at the Customer Operations and Service sites.
• Maintain and improve the QMS and Product certifications (where applicable).
• Site projects.
• Internal/External customer complaint management.
• Lead and guide direct reports.
• MEA Quality Management system and function projects, in collaboration with the local teams.
• Timely and effective completion of the assigned activities.
• Spread Quality Culture in collaboration with the rest of the Quality team.

• Bachelors in Engineering (Industrial, Mechanical, or Manufacturing Preferred).
• 10+ years' experience in Quality in a regional Role.
• Proven record of accomplishments in a similar role.
• Excellent administration, communication and organizational skills.
• Knowledge and understanding of QMS Processes and ISO 9001.
• Certification as Internal Auditor or Lead Assessor.
• Demonstrated Experience in quality management tools, such as Control Plans, Kaizen, 5S, Statistical Analysis, Root Cause analysis tools, Corrective Action Systems, FMEA, IPPAP and Cause and Effect Diagrams preferred.
• Demonstrated Experience in data visualization in Microsoft Excel and/or other data visualization tools such as Power BI.
• Demonstrated ability to persistently pursue and achieve results.
  Uses data/analytics to proactively monitor and review plans to hit or exceed targets and drives continuous improvement.
• Knowledgeable and demonstrated experience in understanding of technically complex problems.
• Must be able to communicate with all levels of management.
• Must be detail oriented and a team player.
• Ability to read and interpret drawings.
• Ability to motivate production/quality performance.
• Must be flexible in work duties and schedule.
• Strong knowledge of quality management principles and best practices.
• Experience in Oil & Gas companies would be a plus.
• Experience in Multinational environment would be a plus.
• Lead Auditor qualification according to ISO 19011 would be a plus.
• Lean and Six Sigma Black Belt Certification would be a plus.
• Some Experience as a trainer.
• Some operating experience with SAP.
• Fluent in English, Speaking in Arabic would be a plus.

With colleagues stretching across the globe, we are proud of our diversity.
To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other.
Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward.
We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish.
All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.
Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc).