Production Executive

Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
Preforming all the relevant collections activities before recommending for necessary legal action.
Attend and Answer queries from customers related to collections.
Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
Negotiating and proposing re-payment plans according to the company policy.
Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
Create & Maintain relationships with debtors, when possible, to avoid future issues.
Provide feedback to credit team on customer payment status/history when required.
Field visits to be performed on case-to-case basis when required.
Handling Corporate and retail customers including critical accounts.
Reconciling the customer's accounts when required.