Product Lead

Roles and Responsibilities

• Develop and execute the product roadmap for the Flight Platform, aligning it with the company's overall strategic goals and vision.
• Partner with customers of the Flight Platform to understand their needs and account for those needs as you build out solutions with your team.
• Conceptualize, launch, and optimize flight products and features, experiment, test their performance, and iterate quickly.
• Conduct market research, competitive analysis, and customer insights to identify market opportunities and user needs.
• Define higher-level objectives and key results, translate those into requirements and stories, establish landmarks, and lead the execution of projects across multiple teams.
• Spend time in quantitative data monitoring of critical metrics around platform health and feature quality, and understand the relationship between those platform metrics, key business results, and customer happiness.
• Work collaboratively with Engineering, Marketing, Content, Flight commercial & supply operation, and UX teams on cutting-edge technologies.
• Develop innovative solutions to some of the world's difficult problems by collaborating as needed across regions, product areas, and functions.

What You'll Need to Succeed:

• 7+ years of proven track record as a product manager, preferably in the flight/travel industry with a focus on flight platforms.
• Possesses a deep understanding of the travel industry, particularly in the flight sector.
• Proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
• Strong data skills.
• Excellent communication skills (both verbal and written in English) with a proven ability to convey complex messages clearly and with conviction to different stakeholders.
• Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change.
• Hands-on mentality, with a proactive approach to problem-solving.

It's Great If You Have:

• MBA or master's degree in Math, Economics, Computer Science, or Statistics.
• Strong proficiency in data tools such as SQL, Python, R, or equivalent.

Key Skills for a Product Lead

• Strategic Thinking:

  • Ability to define and drive the product vision, strategy, and roadmap in alignment with business goals and customer needs.
  • Making data-driven decisions, considering market trends, customer feedback, and competitive analysis.

• Leadership and Team Management:

  • Leading cross-functional teams, including product managers, designers, engineers, and marketers, to ensure product success.
  • Motivating teams, resolving conflicts, and fostering collaboration among team members with diverse skill sets.

• Product Lifecycle Management:

  • Managing the entire lifecycle of the product, from ideation to launch and post-launch optimization.
  • Overseeing product iterations and ensuring continuous improvements based on feedback and metrics.

• Customer-Centric Mindset:

  • Understanding user needs, pain points, and behavior through user research and data analysis.
  • Making customer experience and satisfaction a core priority in the product development process.

• Communication Skills:

  • Strong verbal and written communication skills to clearly articulate product vision, updates, and challenges to both technical and non-technical stakeholders.
  • Managing stakeholder expectations and ensuring alignment across departments.

• Prioritization and Decision-Making:

  • Ability to prioritize features, fixes, and initiatives based on customer value, business goals, and technical constraints.
  • Balancing competing demands, resource limitations, and time constraints effectively.

• Problem-Solving and Innovation:

  • Identifying product gaps and challenges, and coming up with innovative solutions to meet customer needs and stay competitive in the market.
  • Creating scalable processes to improve product delivery and quality over time.

• Analytics and Data Interpretation:

  • Using data analytics tools to measure product performance, track KPIs, and gather insights to guide future product decisions.
  • Conducting A/B testing, user testing, and analyzing feedback to refine product strategies.

• Market and Industry Knowledge:

  • Keeping up with industry trends, competitor strategies, and emerging technologies to ensure the product remains relevant and competitive.
  • Conducting market research to understand customer needs and market gaps.