Operations Support Manager

Manager, Operation Support
OVERALL JOB PURPOSE:
Oversee all aspects of mining operations, from strategic planning and budget management to safety enforcement and community relations. The role requires strong leadership, strategic thinking, and a commitment to safety and sustainability.
KEY ACCOUNTABILITIES:

• Provide overarching strategic direction for the mine.
• Develop and implement long-term and short-term operational goals aligned with the company's objectives.
• Lead, manage and support the delivery of specific business plans and strategic projects to improve overall business performance.
• Ensure compliance with local and international environmental and regulatory standards.
• Monitor and manage operational financial performance, deliver effective cost management to enable business and financial performance, and support our growth.
• Cultivate and maintain positive relationships with stakeholders, including local communities, government entities, and investors.
• Lead, motivate and empower others to build employee engagement and maintain a high performing team, role model collaboration with cross-functional teams and resources.

• Internal Collaboration:
  • Engage with and foster effective communication among cross-functional teams, including mining, geology, engineering, and safety departments.
  • Collaborate closely with finance and accounting teams to align financial strategies with operational goals.
  • Work in tandem with technology and innovation teams to integrate cutting-edge solutions into mining processes.
• Leadership Communication:
  • Clearly communicate the strategic vision, goals, and expectations to all levels of the organization.
  • Provide regular updates and reports to executive leadership on the progress and challenges of mining operations.
  • Conduct regular meetings and forums to encourage open communication and collaboration among team members.
• Stakeholder Engagement:
  • Build and maintain strong relationships with external stakeholders, including local communities, regulatory bodies, and government agencies.
  • Represent the company in negotiations with suppliers, contractors, and other relevant partners.
  • Address concerns and inquiries from stakeholders, ensuring transparency and positive engagement.
• Crisis Communication:
  • Develop and implement crisis communication strategies to address any unforeseen challenges or emergencies in mining operations.
  • Effectively communicate with internal and external stakeholders during critical incidents, ensuring accurate and timely information dissemination.
• Reporting and Documentation:
  • Oversee the preparation and presentation of comprehensive reports on mining operations, financial performance, and safety metrics.
  • Ensure accurate and timely documentation of key activities, decisions, and milestones for internal record-keeping and regulatory compliance.
• Training and Development:
  • Collaborate with the human resources department to design and implement training programs for staff development.
  • Foster a culture of continuous learning and improvement through effective communication of best practices and industry updates.
• Global Networking:
• • Participate in industry conferences, forums, and networking events to stay informed about global mining trends, technologies, and best practices.
  • Build relationships with industry peers, staying connected with the broader mining community for insights and collaboration opportunities

Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY):

• Operational Boundaries:
  • Adhere to all local and international regulations governing mining operations, safety, and environmental practices.
  • Ensure compliance with company policies, standards, and ethical guidelines.
  • Respect and operate within allocated budgets for mining activities and associated projects.
• Environmental and Safety Standards:
  • Make decisions that prioritize and uphold stringent environmental conservation and safety standards.
  • Implement and enforce policies to minimize the ecological impact of mining operations and ensure the well-being of employees.
• Financial Authority:
  • Have decision-making authority regarding financial matters within the allocated budget.
  • Make financial decisions that align with the overall financial strategy of the mine and contribute to cost-effectiveness.
• Crisis Management:
  • Exercise decision-making authority during crises or emergencies, implementing appropriate measures to safeguard personnel, assets, and the environment.
  • Collaborate with crisis management teams to make timely decisions that address critical incidents.
• Strategic Planning:
  • Contribute to the development of the mine's strategic plans and goals.
  • Make decisions related to the strategic direction of mining operations, ensuring alignment with the company's overarching objectives.
• Stakeholder Relations:
  • Make decisions regarding stakeholder engagement strategies and negotiations.
  • ?Address and resolve issues raised by stakeholders in a manner that aligns with company values and regulatory requirements .
• Personnel Management:
  • Have decision-making authority over the hiring, development, and management of key personnel within the mining operations.
  • Make decisions related to workforce planning, training programs, and performance management.

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Bachelor's degree in mining engineering or a related field, master's degree in management will be added advantage.
• Minimum 5 years Proven experience in a similar managerial role and 15 years of work experience within the mining industry.
• Mine statutory certification will be an added advantage.
• In-depth knowledge of various mining methods and technologies.
• Proficient in financial management and budgeting.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Ability to align operational goals with broader organizational strategies.
• Experience in identifying and mitigating operational risks.
• Highly organized and proactive team player with the ability to multi-task
• Track record of working collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• In-depth knowledge of safety, health, and environmental regulations in processing operations.
• Analytical mindset with problem-solving abilities.