Operations Manager - Maintenance and Specialized Cleaning

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as an Operations Manager for Maintenance and Specialised Cleaning, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Team Creation & Management:
• Lead recruitment efforts to build a highly skilled, motivated, and efficient team.
• Provide strong leadership to a diverse team, fostering a positive and productive work environment.
• Create monthly KPIs and prepare quarterly forecasting of the business.

• Training & Development:
• Design and implement comprehensive training programs to enhance the skills and knowledge of team members.
• Focus on innovation and continuous improvement in service delivery methods and techniques.
• Provide ongoing development opportunities, ensuring staff remain engaged and up-to-date with industry advancements.

• Operational Oversight & Process Optimization:
• Oversee the day-to-day operations of the teams, ensuring smooth and efficient functioning.
• Identify and implement process improvements to optimize workflow, reduce waste, and enhance productivity.

• Quality Management:
• Maintain high standards of service quality, ensuring all services meet or exceed customer expectations and company standards.
• Implement quality assurance measures and address performance issues to ensure consistent excellence.

• Procurement & Resource Management:
• Manage the procurement process for all necessary equipment and supplies, ensuring the team has access to high-quality, reliable tools.
• Oversee the maintenance and upkeep of machinery and equipment to ensure operational efficiency.
• Allocate resources effectively, including manpower, equipment, and supplies, to meet operational needs.

• Stakeholder Liaison:
• Act as the primary point of contact between the technical team and internal stakeholders, ensuring effective communication and collaboration.
• Work closely with senior management to align operations with the company's strategic goals.

• Customer Service & Issue Resolution:
• Prioritize customer satisfaction by maintaining open lines of communication and swiftly addressing escalated concerns.
• Develop strategies to improve customer retention and enhance the customer experience.

• Budgeting & Cost Control:
• Develop and manage the department's budget, ensuring cost control measures are in place while maintaining high service quality.
• Collaborate with finance and senior management to maximize profitability and operational efficiency.

• Health & Safety Compliance:
• Ensure strict adherence to health and safety regulations, creating a safe working environment for all team members.
• Implement safety protocols and conduct regular audits to identify and mitigate risks.

• Performance Monitoring & Reporting:
• Regularly assess operational performance using data-driven insights to identify areas for improvement.
• Prepare and present periodic reports to senior management on key operational metrics and performance indicators.

• Compliance & Legal Adherence:
• Ensure the team operates in compliance with all relevant laws, regulations, and industry standards.
• Address any compliance issues promptly and effectively.

What we are looking for:

• Proven experience in operations management, preferably in maintenance and specialized cleaning (e.g. Furniture Cleaning and Deep Cleaning) in a fast-paced startup environment.
• Strong leadership skills with the ability to manage, motivate, and develop a team of blue-collar employees.
• Excellent organizational and problem-solving abilities.
• Strong understanding of quality management systems and process optimization techniques.
• Proficient in budget management, cost control, and financial oversight.
• Experience in procurement and resource allocation.
• Exceptional communication skills, with the ability to liaise effectively with stakeholders at all levels.
• Familiarity with health and safety regulations and compliance requirements.
• Data-driven with the ability to analyze performance metrics and implement improvements.

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our 'JustHeroes' Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let's become #everydaybetter, together!