Operations Manager - F&B

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world's largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.

The Business Manager is responsible for driving the company's business and increasing its revenue, identifying and developing new business opportunities, and building and expanding the presence of the company and its brands. Overseeing the day-to-day operations and long-term success of the restaurants.

Operational Management:

• Oversee and optimize daily restaurant operations.
• Ensure compliance with health and safety regulations with Quality control teams.
• Implement and maintain operational standards and procedures.
• Responsible for the performance of outlets including general appearance, quality, taste, employees, and profitability.

Financial Management:

• Help develop and manage budgets, forecasting revenue and expenses.
• Monitor and analyze financial reports, identifying areas for improvement.
• Analyze sales, labor, inventory and controllable on a continual basis and coach RMs to take specific corrective action to meet or achieve margin and sales growth targets.
• Implement cost-control measures to maximize profitability.

Team Leadership:

• Recruit, train, and manage restaurant staff.
• Foster a positive work environment and team culture.
• Set team KPIs.
• Conduct performance reviews and address employee concerns.

Customer Experience - Quality:

• Ensure high-quality customer service and service excellence.
• Implement strategies to enhance the overall dining experience.
• Monitor quality and ratings and implement action plans to create impact.
• Address customer feedback and implement improvements.

Marketing and Promotion:

• In collaboration with marketing teams, develop and execute marketing strategies to attract customers.
• Collaborate with marketing teams to promote special events or offers.
• Monitor market trends and adjust strategies accordingly.

Strategic Planning:

• Help develop and implement business strategies to achieve financial goals.
• Identify opportunities for business growth and expansion.
• Lead the openings and closings of assets in existing and new territories.
• Stay informed about industry trends and competitors.

Regulatory Compliance:

• Ensure compliance with local business and health and safety regulations.
• Stay updated on licensing requirements and coordinate renewals.

• A minimum university degree in tourism & hotel management or business administration is highly preferable.
• 10+ years of experience in restaurant management or food service.
• Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer-oriented service industry.
• Experienced in operations management and business administration with responsibility for achievement of operations targets, i. e. , sales, profit, people management, and procedural compliance.
• Thorough knowledge of company performance metrics, product specifications, and management systems.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Language skills: fluent in English & Arabic is a must.

Benefits

- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.

- Be involved in customized workshops run by the Kitopi Academy.

- Have the chance to work in an international, diverse, and inclusive environment.

- Become part of one of the most caring communities out there.

- Free and unlimited access to a nutritionist.

- No Dress Code! (T&C applies).

- The famous team activities and social events bursting with fun.

- Inclusive private health insurance.

- Up to 50% discount on Kitopi brands.

- Annual leave as per the company policy.

- Flexible working hours to support work-life balance.

Additionally, we offer:

- Wellness spaces designed for mothers inclusive for all.

- Monthly well-being programs to nurture your mental and physical health.

- Informative and empowering webinars to support your growth.

- Social Thursdays and Fridays across markets to gather and connect with colleagues.

Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a rece.