Office Manager

Our MissionReduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The TeamFounded by Harvard grads / 3rd-time founders - also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
Top performers from top and varied organizations (e.
g.
, Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) - we like moving fast, and we hire people that do as well.
Driven by mission, guided by values (see below) - in deed, not just word.
Team as global as the mission, >30 languages from 25 countries (i.
e.
, if you're interested in learning to make Chicken Moambe, we're the place).
About UsTaptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.
), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.
Read more about the journey in Reid Hoffman's words or TechCrunch articleLaunched in 2019, Taptap is tapping into a transformative shift in global finance:
from banks to phones.
While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.
Taptap Send allows immigrants to send money home instantly and with no fee
• , saving money in the process.
With a formal market size of >700B alone, we've got a lot more saving to do for our users.
Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
And that's just the beginning.
• We charge fees for transfers on fixed exchange rate corridors (e.
, XOF, XAF).
Our InvestorsSpark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angelsResponsibilitiesKeep an organized, tidy, and positive office environment where employees feel welcome and productive.
Oversee procurement, vendor management, and office budgets to ensure the office is fully supplied with daily necessities.
Support the locally based SEO and CEO as well as occasional visits from executives based in other locations with logistics, events, and ad hoc support.
Support in the sourcing, negotiation, and migration process to a new office if required.
Handle customer visits to the office, ensuring a welcoming experience and effectively addressing their queries.
Plan and coordinate office events, meetings, and team-building activities to foster a positive workplace culture.
Manage sensitive and confidential information with discretion and professionalism.
Monitor, interpret, and report key metrics to recommend improvements to office and administrative processes.
RequirementsWillingness to work in the office daily.
Proven experience in office management and executive support roles in a fast-paced environment.
Exceptional organizational, multitasking, and problem-solving skills.
Advanced stakeholder management capabilities, with the ability to build and maintain trust-based relationships.
Familiarity with Google Suite.
A proactive, 'own it' mindset with a commitment to excellence in both individual and team outcomes.
Excellent verbal and written communication skills in English and Arabic; additional languages are a plus.
Taptap ValuesImpact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
All employment decisions are decided on the basis of qualifications, experience and business need.
We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know.
Any information you provide us in this respect will only be used to accommodate your requirements.
Note:
we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
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