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Responsibilities

  • Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
  • Ensure guest laundry, dry cleaning and pressing is completed according to set standards
  • Ensure all guest requests are promptly and professionally met; liaise with Resident Services Manager and Butler team in this respect
  • Record guest and staff laundry lists accurately
  • Fully comply with Opera system requirements, by posting bills accurately and on time
  • Ensure that guest supplies are in stock
  • Assist Laundry Manager in assessing staff attendance and performance
  • Assist Laundry Manager in the processing of all departmental paperwork
  • Assist Laundry Manager in taking proper inventories and quality checks
  • Train the team in LQA standards
  • Conduct daily briefings with staff
  • Properly fill all laundry reports
  • Regularly check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering
  • Ensure staff are using laundry equipment properly and keeping them in good condition
  • Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
  • Liaise with Linen/Uniform Room Supervisor regarding the processing of Linens and Uniforms
  • Keep a strict control of items sent for laundering by staff members
  • Comply with hotel's health, safety and hygiene policy
  • Adhere to personal grooming and hygiene standards
  • Fully understand the difference of guest levels (VIP)

Qualifications

PERSONAL ATTRIBUTES

  • Must be able to lead and manage a team and have previous experience of doing so
  • Knowledge of Opera Property Management System would be desirable
  • Must be proficient in Microsoft Office
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Read the full job description and apply online on the recuiter's web-site

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