istant Lifestyle Manager

Key Responsibilities:
Act as your members' primary contact and to proactively communicate with them on a day-to-day basis (remotely).
Ensure that all your members' requests are fulfilled in a timely manner and to the highest levels of personalization and quality across all existing offerings within the Jumeirah portfolio.
This includes coordination on all aspects of a hotel, dining, wellness, entertainment, or outdoor event to include transportation, reservations, personalized touches, and payment.
Strengthen each relationship and personalize each experience by deeply understanding each member's unique lifestyle, preferences and needs whilst maximizing the likelihood of their renewal.
Support the creation of new experiences for your member by customizing and combining existing offerings within the Jumeirah portfolio that are relevant to their preferences.
Support the creation and maintenance of a detailed calendar for your member that includes your managed experiences.
Anticipate challenges within an itinerary, and plan redundancies as needed.
As an IO Assistant Lifestyle Manager, you will at times be required to be on-site at the various locations that our members will be visiting to create a welcoming arrival experience and ensure that the facility and staff have the context and supplies required to deliver a world-class experience.
Understand the financial context to membership decisions.
Assess the value of individual services / benefits, and to be able to add or remove line items from an invoice.
Maintain knowledge in hospitality best practices in greeting, payment, and preference tracking.
About You The ideal candidate for this position will have the following experience and qualifications:
1 to 3 years of experience in any of the following sectors/areas:
Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
Strong ability to build a professional yet intimate relationship with their members, so to be able to anticipate their members' needs and deliver highly personalized experiences We believe the successful candidate will have a desire to learn about and understand HNW lifestyles, expectations, needs and preferences in Dubai and the UAE specifically.
The successful candidate will have shown a winning attitude, interest in working with people from diverse backgrounds and a can-do mentality.
Strong ability to ruthlessly prioritize work, meet deadlines, make decisions and communicate effectively under pressure.
A successful candidate will be willing to be in-touch and on-call, accountable and available to their members at all times.
Exceptional communication and interpersonal skills and a desire to communicate with HNW clients.
Some understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
Working knowledge of Dubai and UAE attractions, restaurants, hotels, wellness, entertainment, and events
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