Responsibilities:
Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports.
Ensuring that daily revenues and settlements are in balance.
Summarizing revenue and settlement information in a Journal Entry format associated with the proper back office chart of account numbers and descriptions.
Must have a commitment to follow all local corporate policies and procedures as they relate to Income Audit.
Must work in a safe, prudent, and organized manner.
Prepare and ensure Daily Flash Report is timely and accurate as per policy.
Ensure that banquet department's revenue postings are correct by reconciling the banquet 'Event short list' report provided by the Banquets manager on a daily basis. Follow-up on errors and discrepancies.
Verify the balance of all interface postings to ensure all revenues have been posted.
Verify and/or reconcile all revenue centers as reported in the Income journal daily.
Review housekeeping discrepancy reports and file in the daily operations package.
Review and balance rebates, paid outs and miscellaneous charges to the PMS.
Ensure all miscellaneous/allowance/paid/house charges are approved and complete with adequate explanations.
Review F&B voids to verify authorization and adequate backup information. F&B void reports to be filed in the daily operations package.
Verify all negative postings, all rate variances, and all F&B Discount reports. Negative posting report should be filed in the daily operations package.
Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.
Ensure that all credit card transactions are recorded correctly and payments are allocated using the corporate reconciliation template.
Handle credit card reconciliation discrepancies in a timely manner.
Promptly handle all guest issues and disputes, including credit card inquiries and chargebacks. Make the appropriate corrections as required after obtaining the Director of Finance's approval.
Review No-Show reports and ensure that all 'chargeable' No Shows have been charged. No show report is retained with the daily operations package.
Review foreign currency rate changes for accuracy and file in daily operations package.
Prepare and maintain:
Ensure comp & entertainment checks are properly accounted for and name of guest and purpose of entertainment are indicated.
Ensure sale of gift certificates is properly accounted for and utilization of gift vouchers is administered accurately.
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