Guest Relations Agent Food & Beverage Hilton

Job title: Guest Relations Agent (Food & Beverage)
Company: Hilton
Job description: A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing? As a Guest Relations Agent in Food & Beverage, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issues
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay
Have a good knowledge of the restaurant's seating arrangements
Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for? A Guest Relations Agent in Food & Beverage serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills (oral and written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant area
Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Expected salary:
Location: Dubai
Job posting date: Thu, 06 Jun 2024 06:48:00 GMT
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