Front Desk Agent Intern

Company DescriptionAt the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way.
Here our colleagues become storytellers themselves.
With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us.
Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work.
We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
How does your working day look like …Anticipate and meets guests' needs and requests, ensuring complete guest satisfaction.
Recognizes all repeat and important guests.
Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
Take payment from guests on departure and close their bills correctly.
Lobby Presence and guest escort via buggy or on foot to their roomsProvide personalised check in to all VIP guests.
Updates and maintains all guests' profiles history files accurately.
Be efficient in assisting guests throughout their stay with any requirements.
Displays high product knowledge of all services and facilities of the hotel.
Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
QualificationsYour personality counts more than your CV …Basic knowledge of mathematics (incl.
Percentage calculations).
Some Computer Knowledge, i.
e.
basic experience with windows, internet explorer and word.
Good interpersonal and communication skills, fluent in English.
Acts with emotional intelligence during the guest integration to anticipate and fulfil the guest's needs.
Able to communicate effectively and to respond well (switched on) to questions and requests.
Well-groomed/presented.
Outgoing and friendly personality, enthusiastic and eager.
Additional InformationWhat's in it for you …Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the worldBenefit from great offers from our numerous cooperation partnersBe part of our hilarious staff parties and much more.