Food Server

Roles and responsibilities

Greet and welcome guests as they arrive
Take orders and deliver food and drinks accurately and promptly
Answer menu questions and provide recommendations
Ensure a clean, welcoming dining area
Work with kitchen and bar staff to ensure smooth service
Handle guest concerns professionally and promptly
Suggest daily specials and upsell menu items when appropriate
What Are We Looking For?
Minimum 1-2 years experience in customer service or F&B field
Good communication and interpersonal skills
Ability to work in a fast-paced environment
Greeting and Seating Guests

Welcome customers warmly when they arrive at the restaurant and escort them to their tables.
Provide menus and inform guests of the day's specials or any notable menu items.
Taking Orders

Take food and beverage orders from customers, ensuring accuracy and clarity.
Provide recommendations to guests, answer questions about menu items, and accommodate special dietary requests.
Ensure that orders are entered into the point-of-sale (POS) system or relayed to the kitchen accurately.
Serving Food and Beverages

Serve food and drinks to customers in a timely and professional manner.
Ensure that all food and beverage items are delivered correctly, including any special instructions such as modifications or dietary restrictions.
Clear empty plates, glasses, and utensils promptly to maintain a clean and tidy dining area.
Customer Service

Maintain a friendly and attentive attitude toward customers throughout their meal.
Check in with guests during their meal to ensure satisfaction and address any concerns or additional requests.
Respond to any customer complaints or issues with a calm and professional attitude, ensuring customer satisfaction.
Maintaining Cleanliness

Keep tables clean and tidy by wiping down surfaces after guests leave and between courses.
Ensure that the dining area is organized and that the floor and service areas are clean.
Setting Up and Closing the Restaurant

Set tables with clean linens, glassware, utensils, and condiments before guests are seated.
Prepare the dining area for the next set of customers by resetting tables, cleaning up, and organizing service areas.
Assist with closing procedures, which may include cleaning, restocking supplies, and ensuring the restaurant is ready for the next shift.
Handling Payments

Present the check to customers and process payments, whether in cash or through card transactions.
Ensure that the customer's payment is handled accurately, including giving back the correct change if applicable.
Collaboration with Team Members

Work closely with other team members, including kitchen staff, bartenders, and other food servers, to ensure smooth operations and high-quality service.
Communicate effectively with the kitchen to ensure special requests and modifications are understood and executed correctly.
Help with refilling drink orders, bringing bread or water, and assisting colleagues during busy periods.
Promoting Specials and Upselling

Promote daily specials, drinks, and desserts to customers to enhance the dining experience and increase sales.
Upsell items by suggesting complementary items, such as appetizers, drinks, or desserts.
Adhering to Safety and Health Regulations

Follow food safety standards, including handling food and beverages with care, maintaining proper hygiene, and keeping personal cleanliness.
Adhere to workplace safety guidelines and restaurant policies, ensuring a safe environment for both customers and staff.
Desired candidate profile

Customer Service : Strong interpersonal skills to interact with guests in a positive, friendly, and professional manner.
Multitasking : Ability to juggle multiple tasks at once, such as taking orders, serving food, and attending to different tables, without sacrificing quality or service.
Communication Skills : Clear and effective communication with customers, kitchen staff, and other team members.
Attention to Detail : Ensuring that all orders are correct, including any special requests or dietary restrictions.
Physical Stamina : Ability to stand for long periods, walk quickly, and carry heavy trays of food or drinks.
Problem-Solving : Ability to handle customer complaints or concerns promptly and professionally.
Teamwork : Ability to work in harmony with other restaurant staff, including kitchen personnel, bartenders, and other servers, to ensure smooth operations.
Knowledge of Food and Beverage : Basic understanding of the menu, ingredients, and preparation methods to answer customer questions and offer suggestions.
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