FB Hostess

Roles and responsibilitiesPrevious experience of 1-2years in a Luxury Hotel environment as aHostess.A Welcoming and Enthusiastic Energythat sets the tone for a Sensational GuestExperience.An elevated and energeticConversationalist, engaging Guests with livelydiscussions.Professional, Insta-WorthyAppearance, always adhering to FIVE's Grooming Standardsand maintaining a polished, 'FIVE-Styled'demeanour.Flexibility to work a variety ofshifts, including weekends and holidays, based on the requirementsof the Hotel.A Proactive Nature, coupled witha meticulous Eye for Detail, ensuring every aspect of the Operationis curated to perfection.Excellentcommunication and interpersonal skills, leveraging strong verbaland written skills to engage effectively with Guests, FIVE TribeMembers, and stakeholders.Finds creativesolutions and take ownership of all duties and tasks assigned,while ensuring an unparalleled Journey atFIVE.Skills in Improving Customer Satisfactionand Driving Profitability, showcasing a commitment toIndustry-LeadingStandards.'FIVE-Styled'Visionary thinking by finding creative solutions, while takingOwnership for all duties and tasksassigned.Impeccable communication skills, bothverbal and written, with fluency in English (Additional languagesare a Plus).A hands-on attitude, fuelled by a'Can-Do!' Spirit.KeyResponsibilitiesGreets Guests upon Arrival with aWarm 'FIVE-Styled' Welcome, ensuring theirJourney at FIVE is sensational.Leads andcoordinates FIVE's acclaimed Front of House Operationswhile elevating the 'Vibe at FIVE' throughoutall Guest Touchpoints.Assists Guests infinding Suitable Seating Arrangements based on their preferencesand the availability of tables.ManagesWaitlists during peak times and provides Accurate Wait Timeestimates, whilst ensuring Guests are well taken careof.Proactively acknowledges and RemembersGuest Preferences, maintaining meticulous Guest History records tocurate unparalleled, 'FIVE-Styled'Service.Exhibits an exceptional understandingof FIVE's diverse destinations, concepts, menus, events,and bespoke offerings, enabling 'FIVE-Star'Guest Assistance at all times.EfficientlyProcesses Billing and Payments while adhering to FIVE'sindustry-leading Control Procedures.Enhancesthe overall Guest Experience by ensuring Seamless Operations andExcellence in Service Delivery.Collaborateswith a Fellow 'FIVERs' to maximise GuestSatisfaction, providing Prompt and Positive responses toinquiries.Showcases a Proactive Approach toaddressing Guests' concerns and fulfilling their requests,Swiftly Resolving any issues to ensure exceptional GuestSatisfaction.Demonstrates an UnwaveringCommitment to upholding FIVE's First-in-Class Standards,providing personalised Service to Guests at alltimes.Ensures a Seamless Dining Experience forGuests, Anticipating their Needs, and Fulfilling SpecialRequests.Contributes to a Luxurious DiningExperience by working Collaboratively with the Food and BeverageTeam to maximise Guest Satisfaction, ensuring next-levelService.Utilises remarkable Sales Techniquesto upsell and promote bespoke Services, lavish Concepts, andexclusive Special Promotions to Elevate the Guest Experience andfoster Revenue Growth.Embodies a VisionaryMindset that continuously Disrupts and BreaksBoundaries.Attends regular Team Meetings andongoing bespoke Training Sessions to improve Product Knowledge andService Skills.Contributes to the signaturebehind-the-scenes 'Vibe at FIVE,' playing a vitalrole in the success of FIVE's award-winninginitiatives.
Desired candidate profile CustomerService SkillsWelcoming Guests:
Greeting customerswarmly and creating a positive firstimpression.Communication:
Clearly conveying informationabout wait times, menu specials, and restaurantpolicies.Organizational SkillsTableManagement:
Efficiently assigning tables to servers and managingseating to optimize flow.Reservation Management:
Handling reservations and walk-ins, ensuring the dining area isproperly filled.LeadershipTeam Coordination:
Overseeing the host staff and ensuring they provide excellentservice.Training:
Onboarding and training new host staffon procedures and customer service standards.ProblemSolvingConflict Resolution:
Addressing customercomplaints or issues promptly andeffectively.Adaptability:
Adjusting seating arrangementsand reservations based on changing circumstances.TimeManagementPrioritization:
Balancing multipleresponsibilities, such as managing waitlists and coordinating withthe kitchen and servers.Efficiency:
Ensuring that guestsare seated in a timely manner to minimize waittimes.Attention to DetailMaintainingCleanliness:
Ensuring the entrance and waiting areas are tidy andwelcoming.Guest Preferences:
Keeping track of regularcustomers' preferences and specialrequests.Knowledge of the EstablishmentMenuFamiliarity:
Understanding the menu and specials to assist guestswith inquiries.Restaurant Layout:
Knowing the layout ofthe restaurant to direct guests efficiently.SalesSkillsPromoting Specials:
Informing guests about dailyspecials or events to enhance their diningexperience.Upselling:
Encouraging reservations forspecial occasions or largerparties.ProfessionalismComposure:
Maintaininga calm and professional demeanor, especially during busytimes.Appearance:
Adhering to the restaurant'sdress code and presenting a polished image.