Duty Manager

Roles and ResponsibilitiesPrevious experience in a similar role, managing a diverse team, in a Luxury Hotel environment in the UAE.
Previous service experience is beneficial.Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.Comprehensive understanding of Health and Safety Regulations, and Security Procedures.Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow 'FIVERs.'A Positive and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).Strong understanding of Industry Regulations is beneficial.A hands-on attitude, fuelled by a 'Can-Do!' Spirit.Key ResponsibilitiesPassionately commits to delivering 'FIVE-Styled' Service, valuing time as the new luxury, and exceeding even the highest Guest Expectations.Engages closely with Guests, extending warm greetings and providing Personalised Assistance, with a particular focus on VIP Guests and Long-Stay Patrons, ensuring an Unforgettable Experience.Initiates engaging conversations with Guests, offering general assistance and curating a Bespoke Experience.Extends a breathtaking welcome to VIP Guests and esteemed Corporate Clients upon their arrival, setting the tone for a truly Extraordinary Journey at FIVE.Manages, documents, and swiftly resolves all Guest Complaints, ensuring that every concern is handled with the utmost Care and Attention to Detail.Presides over the Hotel Lobby and other Public Areas, especially during busy periods, creating a 'FIVE-Star' Atmosphere.Seamlessly coordinates the Services and Special Amenities provided to our cherished Long-Stay Guests, creating a Next-Level Experience tailored to their needs.Understands all Credit Procedures, ensuring their efficient and precise application.Keeps abreast of FIVE Products, Services, Policies, and Emergency Procedures, reflecting a commitment to excellence.Manages and conducts Health and Safety Procedures, including fire walks and food safety investigations to maintain our industry-leading standards.Monitors and evaluates Guest Satisfaction Reports, implementing visionary actions to elevate the guest experience.Desired Candidate ProfileTeam Management:
Supervising staff across various departments, providing guidance and support.Training and Development:
Onboarding and training new employees, fostering a positive work environment.Guest Relations:
Interacting with guests to ensure satisfaction, addressing concerns, and resolving complaints.Quality Control:
Ensuring that service standards are met and maintained throughout the establishment.Interdepartmental Coordination:
Facilitating clear communication between departments to ensure smooth operations.Conflict Resolution:
Effectively managing conflicts among staff or with guests in a calm and professional manner.Daily Operations:
Overseeing the day-to-day activities of the establishment, ensuring everything runs smoothly.Staff Scheduling:
Creating staff schedules to ensure adequate coverage during busy times.Crisis Management:
Quickly addressing unexpected issues, such as staffing shortages, equipment failures, or guest complaints.Adaptability:
Adjusting plans and operations based on changing circumstances or guest needs.Budget Awareness:
Assisting in managing budgets and controlling costs for operational efficiency.Sales Reporting:
Monitoring sales performance and reporting on financial metrics to management.Regulatory Knowledge:
Ensuring compliance with health, safety, and regulatory standards throughout the establishment.Training on Safety Protocols:
Educating staff on safety procedures and emergency response plans.Operational Standards:
Monitoring the cleanliness and organization of the facility to maintain high standards.Service Quality:
Observing service delivery to ensure it meets the establishment's standards.On Your Feet:
Being able to stand and move around the establishment for long periods.Active Engagement:
Staying alert and responsive to the needs of guests and staff.
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