Candidate Profile
Knowledge
Strong knowledge of the market and the customers, industry techniques/methods.
VAT and customs requirements
Letters of Credits and export documentation
A thorough knowledge of the product range (added advantage)
SAP
Skills
Excellent interpersonal communication
Analysis, problem solving and resolving conflict
Proficiency in IT software (ERP, Excel, Word, PowerPoint and PDF writer)
English language proficiency; French language will be an added advantage
Experience
Minimum 5 years (GCC experience), of which 3 years in a similar position.
Education
Bachelor's degree in any specialization
Activities
Liaise with Demand & Planning for orders status (confirmed and insertion orders)
Ensure timely update of VAT records & documentation related to Affiliate
Handle order data entry & invoicing and prepare shipping documents within or outside Letters of Credit
Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical and Marketing departments for customers' requirements
Liaise with Supply chain & Demand planning monthly
Analyze, evaluate, and operate Letters of Credit received from customers
Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
Liaise with banks, shipping agents, inspectors, and other 3rd party agents
Maintain & prepare price lists, quotations/offers, correspondence, records of customers in assigned destinations
Communicate/respond to customer inquiries/messages received by telephone, email daily
Support the Credit department to ensure timely collection of payments from customers of assigned destinations
Maintain customer database and account information
Housekeeping of the old orders in the system and updating the SAP SO dates (confirmation/delivery dates) as per the Affiliates KPI and Export Procedure
Update all reports linked to the Affiliates Operations and execute the tasks within their time frame
Accountabilities
Handle face-to-face inquiries from customers
Ensure that the company satisfies its customers' needs
Build a good relationship with customers through effective communication
Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities
Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets
Strict adherence and compliance towards Group HSE Charter & MAESTRO requirements and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times
Demonstrate exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all activities
Take an active role (whenever required) in wider cross-organizational activities/projects
Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities
Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that come to attention
Context & Environment
High content of matrix processes, between supply chain & the customers
Harmonious relationship with colleagues from various departments (i.e., Logistics Department, Accounting Dept, Credit Control, Demand and Planning & Logistics) with regard to related job to be done in a conducive working environment
Constraints: Numerous custom regulations (in continuous evolution), political instability in the region
Favorable Factors: Free zone benefits and port facilities, quality of the infrastructure and communication tools
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