Ensure the luggage services ensuring a smooth and efficient operation with no delay or damage.
Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR) Follow the PCI (Payment Card Industry) policy and procedure Follow FRAUD PREVENTION policy and procedure Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
Report for duty punctually and always wearing the correct uniform and nametag.
Always be well informed about any information that might be useful to the guests (i.e.
events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to the team.
Ensure that all the necessary reports and resources are available to perform all duties to Jumeirah standards.
Ensure that accurate records are being kept for i.e.
luggage storage, Check-In and Check-Out, Fax Message deliveries, etc.
Store guest's luggage according to the hotel's SOPs.
Always greet the guest with a smile and where possible address them by name.
To transport the guest's luggage to his/her room in an efficient and courteous manner ensuring no damage is caused to the luggage or contents.
Use the department's forms and records according to the Jumeirah standards for Document Control.
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AE - Dubai
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November 1, 2024
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November 1, 2024
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