We are currently looking to hire to work with us, Lucy Middle East, in Jebel Ali Dubai. Your primary goal in the role is to respond in a timely manner to customer enquiries by providing offers which are both technically and commercially accurate. You will provide first class technical and documentation support to the sales team with a special focus on automation. You will provide a comprehensive handover of new orders to the Contracts team to enable successful delivery.
Key Accountabilities:
Careful review of new inquiries or requests for tender by actively checking drawings, specifications, and product requirement as well as commercial terms and documentation requirements. The focus is on Automation requirements.
Preparation of tender approval document after review of pricing and past history of respective market with the Area or Regional Sales Manager. Obtain the necessary approvals.
Co-ordinate input from other departments such as technical, production or logistics to enable preparation and submission of timely, clear and accurate technical and commercial offers.
Organize requests for quotations from sub-contractors and analyze technical and commercial responses.
Follow up and co-ordinate post offer technical and commercial queries or clarifications from customers and respond in a timely manner.
Post award, prepare technical submittals and obtain drawing approvals.
Liaise with the customer and relevant departments for the provision of guarantees or establishment of letters of credit.
Assist in sales order preparation and release on ERP system when necessary.
Creation of design specification as per customer requirement for new products & coordinating with contracts department for the updates.
Take full responsibility for handling certain agreed customer inquiries.
Provide office based support to Area and Regional Sales Managers when they are visiting customers.
Attending Exhibitions and Sales Promotions in the region on behalf of the Company as required.
Provide information to other departments for budget, forecast and management reports.
Minimum Qualifications and Knowledge:
Bachelor's degree in
Electronics or Electrical Engineering
(or similar discipline). Knowledge of
Distribution Automation
is must.
At least
three years' proven experience
in a similar role in the
Automation/electrical switchgear industry .
Job-Specific Skills:
Experience in Distribution Automation is essential.
Experience in design and checking of general arrangement drawings.
Understanding of single line diagrams and schematics.
A sound understanding of standard commercial terms and conditions including Incoterms, documentary credits, bonds and guarantees.
Experience or familiarity with major principles of project management and delivery.
Must be customer focused with proven ability to deal with a variety of people in a professional, courteous manner.
Must be an organized self-starter with a keen eye for detail.
Good interpersonal, communication and presentation skills in English. Knowledge of Arabic and/or French is preferred but not mandatory.
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