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Descripción de la empresaSomos Accor.
Somos algo más que un líder mundial de hospitalidad.
Somos más de 230.000 expertos en hospitalidad que ponen en relieve el trabajo de cada persona, proporcionando nuevas conexiones y emociones a nuestros huéspedes y aportando nuestra auténtica pasión por el servicio y por conseguir logros más allá de los límites.Todo lo que hacemos sale del corazón, por eso somos los mayores en el arte de recibir, conectar y servir.
Somos mucho más que alojamiento y hoteles.
Nuestra promesa es superar todas las expectativas, fomentando la inclusión, la atención y un servicio impecable.
Estamos atentos al mundo, a lo que la gente busca.Descripción del empleoOfrecemos un entorno de trabajo dinámico y desafiante, oportunidades de crecimiento profesional, y beneficios competitivos.
Únete a nuestro equipo y contribuye al éxito de nuestro hotel líder en el mercado.En dependencia de la dirección General y Operativa, sus principales funciones serán:
Registro y check-in/out de huéspedes:
Realizar el proceso de registro de nuevos huéspedes, gestionar check-ins y check-outs tardíos o tempranos.Atención al cliente:
Brindar asistencia a los huéspedes, responder a preguntas, resolver problemas o quejas y ofrecer información sobre servicios del hotel y alrededores.Gestión de Reservas:
Tomar y confirmar reservas de habitaciones, gestionar cancelaciones o modificaciones, y asegurar que las reservas se registren correctamente en el sistema.
Asignar habitaciones según las preferencias y necesidades de los huéspedes, asegurando una experiencia personalizada.
Revisar que las tarifas aplicadas a las habitaciones sean correctas y que no existan errores en las reservas o cargos adicionales.Facturación y contabilidad:
Gestionar los pagos y emitir facturas para los huéspedes, manejar efectivo y transacciones electrónicas de manera precisa.
Realizar el cierre de las transacciones financieras del día, incluyendo la revisión y reconciliación de los ingresos de habitaciones, restaurantes y otros servicios del hotel.
Verificar que los ingresos y los pagos se registren correctamente en el sistema.Generación de informes:
Preparar y emitir informes diarios para la administración, como el informe de ingresos, ocupación, tarifas promedio y cualquier otra métrica financiera relevante.Revisión de discrepancias:
Verificar discrepancias en las cuentas, como diferencias entre los informes de reservas y el inventario de habitaciones disponibles.Supervisión de seguridad:
Monitorear las cámaras de seguridad y asegurarse de que el hotel esté seguro durante la noche.Gestión de emergencias:
En caso de situaciones de emergencia, como incendios o problemas médicos, coordinar las acciones necesarias según los procedimientos del hotel.RequisitosEducación:
Título en Hostelería, Turismo, Gestión de Alojamientos Turísticos o similar.Experiencia:
Experiencia previa en hoteles, especialmente en recepción.
Experiencia en servicio al cliente.Habilidades técnicas:
Manejo de sistemas de gestión hotelera (PMS), preferiblemente Opera Cloud.Habilidades informáticas:
Competencia en programas de ofimática como Microsoft Excel, Word, etc.Habilidades personales:
Orientación al detalle, resolución de incidencias y manejo de quejas, habilidades de comunicación, tanto verbales como escritas, gestión del estrés.Disponibilidad horaria:
Disposición y disponibilidad para trabajar en un horario nocturno fijo, incluyendo fines de semana y días festivos.Idiomas:
Conocimientos de inglés y otros idiomas.Actitud profesional:
Discreción y responsabilidad en el manejo de datos financieros y la relación con los huéspedes.Información adicionalEl concepto Heartists es la base de nuestra cultura.
Todo lo que hacemos viene del corazón.
Nos apasionan las personas y aseguramos que todos puedan ser como son, y sentir que pertenecen.
¡Como un gran equipo, sabemos que solo juntos podemos hacer cosas increíbles!

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