Assistant Manager UAE & DIFC Hub Custody UAE national preferred

Key Responsibilities

Strategy

• Ensure adoption of Standard Operating Models
• Participates in Country and/or Group meetings to review/attain/improve/benchmark service standards, e-initiation

Business

• Work closely with the internal stakeholders in GBS and in-country as well as external stakeholders (agents, depository) to ensure that the services delivered by various operational platforms are of top quality and that customer needs are being attended to according to our service level agreements.
• Identify and exploit, in country and cross-border cross-selling opportunities to maximize business revenue as well as to highlight business opportunities to the Sales Head.

Processes

• Ensure that there are no Operational issues in the ac op, settlements, corporate actions process.
• To ensure that all Client/Client related queries/issues are responded to and addressed as per the SLM and in a timely manner and followed up diligently.
• To ensure that all client queries are logged and reconciled within the dedicated systems.
• Work closely with the OCS team members and ensure that internal and external queries are addressed in a concise and 'to the point' manner resulting in no re-work.
• Be active in providing suggestion/enhancements requirements allowing for a higher efficiency in the working environment.
• To address and complete any other cognate duties as directed by the Head of SS Ops / ITO line management.

People and Talent

• Actively monitor/manage and work towards a more efficient working environment.
• Make learning a natural way of working by using internal learning tools.
• Look for cross-departmental attachment/training opportunities.

Risk Management

• Ensure that any non-standard processes are risk assessed and approved through the appropriate forum before delivery.
• No involvement in repeat findings and avoidable errors/complaints.

Governance

• Strictly adhere to the Complaints Handling Procedures.
• Understand and ensure compliance with country and global regulatory requirements.
• Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
• Assist in leading regular (monthly or more frequent) Service Review Meetings ('SRMs') with hubbed operations counterparts/agents.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key Stakeholders

• Internal

• Country Business Teams
• Country Technology Services
• GBS counterparts
• Country and Group Governance and Controls teams
• Group Functions counterparts

• Clients/Customers
• Auditors

Other Responsibilities

• Embed Here for good and Group's brand and values in UAE/FSS/Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Securities Services Operations
• Communication / Inter-personal skills
• IT Applications
• Financial Operations

Qualifications

• Need to have financial services background.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description

Standard Chartered Bank