Assistant Front Office Manager Overnight - Casual

Company Description
Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.
What is in it for you:
Premium preferred provider medical/drug/vision benefits at competitive prices.
Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your 'ohana!
401(k)/retirement saving plan & matching program.
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
Complimentary meals in our employee dining facility.


What you will be doing:
Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
Create a positive & engaging culture within the Rooms Operations.
Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
Ensure strict procedures are followed for all cash/credit, check transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Apply necessary precautions with regards to the hotel safety and hygiene standards.
Be well versed in hotel fire & life safety/emergency procedures.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications
Your experience and skills include:
Previous leadership experience, required.
Proven ability to build and maintain good relationships with all stakeholders.
Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage ('Olelo Hawai'i/Ilocano/Tagalog).
Ability to work cohesively and collaboratively as part of a team.
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Recognized commitment to Guest Service and exceeding guest expectations.
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint).

Additional Information
Hourly Rate:

$29.96 USD
Visa Requirements:

Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness & dignity.
Do what you love, care for the world, dare to challenge the status quo!
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• AlohaOrchid
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