Business Navigation Group Leader - Retail - Jimi Mall

Job ID: 164473

Date posted: 21/10/2024

Company description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job description

Overview of the role

Work together with the Store Management team members in an inspiring, supportive, and challenging way to steer the Store towards growth, optimal performance and sustained long-term profitability, in line with IKEA & Al-Futtaim objectives and values.

What you will do

CASH OFFICE OPERATIONS

• Oversee and control the cash office functions and ensure daily/ weekly and monthly routines are followed.
• Perform necessary Audit measures to ensure that daily reconciliation of collections is true and fair in all aspects.
• Audit the cash in the Business Navigation department.
• Accountable for Cash Office transactions including the following:
• Daily reconciliation of store takings & reporting.
• Forex reconciliation and monitoring of exchange rates.
• Cheques collection and control.
• Tally of safe fund daily.
• Credit Card reconciliation.
• Gift Vouchers redemption and reconciliation.
• Banking of the various tender types store petty cash.

PROCESS AND COMPLIANCE

• Follow up on previous audit reports & check implementation of audit recommendations (including documentation).
• Support the Regional Office in creating and amending SOPs to improve operational efficiencies, without compromising on operational standards.
• Maintain store SOP library (digital and physical) for store team access as necessary.
• Ensure total compliance of IKEA and Al-Futtaim policies as applicable for operations & financial aspects.
• Proactively monitor areas of the Store that could lead to possible stock losses and fraud if routines are not updated and communicated properly.

RECOVERY

• Manage and control all TT types and ensure audit compliance on stock movement.
• Achieve recovery index goals while minimizing recovery stocks.
• Analyze increase in inventory stock movement and discuss with store management ways to optimize.
• Optimize discounts in AS-IS unit to maintain balance between stock and recovery index.

FINANCIAL & OPERATIONS

• Manage and share the following with store team:
• Store sales tree: daily, weekly, monthly & yearly.
• Budgeting and forecasting: mid-month flash, monthly, quarterly, yearly.
• CAPEX plan and execution.
• Analyze & discuss store P&L performance on monthly basis with store team and follow up on discussed action plan.
• Understand and help the Store Manager to control expenses in the P&L for the Store and identify areas of opportunities and highlight out of line situations.
• Ensure that all administration routines are followed across the Store and show a proactive approach in suggesting checks and corrections in the store operational processes.
• Work with department head in vendor/supplier selection process to ensure best possible service at lower cost.
• Accountable for preparation ROI for all activities and investment in coordination with store team.
• Ensure that accurate reports are provided to the store/regional office management consistently to meet reporting deadlines.
• Coordinate preparation of store KPI's for store and regional management analysis and actions.
• Analyze and discuss individual department KPI with department; agree and follow up on action plans.

PEOPLE MANAGEMENT & DEVELOPMENT

• Lead and train Cash Office, Recovery and Operation teams to be able to carry out all cash office, admin/audit and operation functions.
• Develop Cash Office, Recovery and Operation teams to maximize efficiency and future development.
• Ensure training and development plans are in place for Cash Office, Recovery and Operation teams, with the support of L&D.
• Active involvement in Store Manpower planning with aim to maximize productivity.
• Active involvement in staff planning process for store to ensure coverage to maximize manpower productivity.
• Lead staff planning process in store to maximize utilization of co-workers (right number, right time, right place).

OPERATIONAL

• Manage hard services by ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:
• Electrical systems.
• Telecommunication system.
• Public address speaker system.
• Fire prevention.
• Fire alarm systems.
• HVAC and air ventilation systems.
• Plumbing and water supply systems.
• Vertical transportation systems.
• BMS system.
• Lighting systems.
• Provide soft services by ensuring the following:
• Cleanliness of stores inside areas and parking and outdoor areas.
• Including the store façade and roof.
• Pest control.
• Deep Cleaning
• Manage maintenance costs and service contracts for all store suppliers.
• Be the owner of the store duty manager routines. Ensure that the store duty managers are well trained in the event of a store emergency.

Required skills to be successful

• Budgeting and forecasting knowledge and skills.
• Cost management.
• Business & financial analysis.
• Very Good Command of English language.
• Very Good Command of Arabic language is preferred.

What equips you for the role

• Must have excellent Communication skills.
• Must be able to share their knowledge and learning with others.
• Must have the ability to build solid working relationships.
• Good coaching & training skills.
• Ability to bring out the best in Co-workers and to motivate and develop the organization.
• Ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of Co-workers and visitors.
• Business Acumen.
• Problem Solving skills.
• Strategic Thinking