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The AV Support Specialist is responsible for setting up, operating, and supporting equipment used for classrooms, exhibitions, conferences, and multimedia presentations at United Arab Emirates University.
The role requires a mature, highly skilled support person who can efficiently and professionally deliver diverse audio-visual, videoconferencing, and educational AV technology services to the UAEU community.

The position involves:

  • Operating and supporting equipment used to record and display live classes and events.
  • Supporting day-to-day operational activities for UAEU smart classrooms and collaborative technologies in a multi-campus environment.
  • Exemplifying and promoting extreme customer service to users and co-workers.
  • Maintaining, setting up, breaking down, storing, and operating a variety of audio-visual equipment for daily classes and various events.
  • Setting up, operating, and installing equipment such as smart boards, microphones, sound speakers, video screens, projectors, and recording equipment for various functions.
  • Operating equipment and controls during classes, rehearsals, live shows, conferences, and exhibitions.
  • Confer with the manager to establish cues and directions, create and install custom lighting systems, and monitor sound feeds for quality.
  • Diagnosing and correcting client-side media system problems and ensuring the safe transfer and shipment of equipment.
  • Working with associated support teams from vendors and other business units on the design and ongoing usage of AV infrastructure.
  • Following established procedures to address room and equipment issues and evaluating decisions through the eyes of the customer.
  • Conducting audits of equipment as part of the development of facilities and upgrade plans.
  • Providing service updates and reports to senior management as required.
  • Adhering to all information security policies and procedures of the University.
  • Other duties as assigned.

Minimum Qualifications
Should have at least two to three years of experience in enterprise A/V infrastructure, preferably in an academic institution, along with multimedia/AV technical relevant training and ITIL Foundation.

Preferred Qualifications
Knowledge of troubleshooting technical issues, operating audio-visual systems, and end-user computing infrastructure.
The candidate should possess excellent interpersonal, organizational, and communication skills, with the ability to work in shifts and a flexible schedule, including nights, weekends, and holidays.

Close Date
Kindly apply before the closing date.
Open until filled.


Read the full job description and apply online on the recuiter's web-site

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