Wellness Consultant

VLCC International LLC
AE - abu dhabi
November 19, 2024

Sales and Profitability Achievement

Responsible to drive overall centre sales to ensure it exceeds daily, monthly, and yearly targets.
Accountable for generating revenue for all the categories in centres viz; Slimming, Beauty, Laser & Dermat.
Strive to increase profitability by keeping expenses in check without compromising service quality levels of VLCC.
Effectively communicate financial and individual performance to the team.
Ensure increase in new client's portfolio as per the agreed KRA and assigned target.
Partner with centre head and ensure that centre achieves the top line as per the business plan.
Ensure a solid inside sales & leads generation that exceeds sales goals.
Ensure that sales funnel is always full of qualified leads and prospects.
Ensure leads to footfall conversion is above 80%.
Ensure every walk-in is converted into prospective clients with appointments.

Financial Reports

Ensure accuracy of all financial and operational data which is maintained & reported from the centre.
Daily sales report and expenses report to be shared with corporate finance team.
Opening and closing of centre Cash report and daybook to be shared with finance.
Monthly Incentive and cash advances payout report to share with corporate finance team.
Be familiar with all types of reports generated from Center when due.
Be proficient in ERP, its various processes, reports and directives from IT department.

Footfall to Conversion

Personally interact with all the customers who visit the centre and perform initial screening after thorough understanding of the customers' requirements.
Perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services.
Understand & analyse lifestyle, dietary and health status of the customer. Customize program that meets their needs.

Client Complaints and Resolution

Ensure every customer complaint is addressed proactively, especially those with slow progress or not getting expected results.
Proactively study the root cause of the complaints.
Discuss the concerns/complaints with the respective department head.
Ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP.

Event Management

Conduct in-house events in coordination with centre head / corporate marketing team.
Explore opportunities to partner with new local communities / corporates to conduct VLCC events (min 2 Events per month).
Participate in planning and executing sales events in the centre in coordination with the Centre Head.

Reports

Ensure all leads are updated accurately on Palms daily.
Reports are accurately prepared and shared with corporate team.
Ensure discounts and pricing are discussed with the centre head while closing a lead, to ensure minimum negotiation.
Record all data for every sales transaction in CLM.
Ensure after sale services are met as per the VLCC SOPs and ensure regular post sales contact with clients to ensure satisfaction on service.

Target

Achieve PMS target on monthly basis for sales target equivalent to 20 times of salary. The targets are subject to change as per business requirement with prior intimation to employee.

Desired Candidate Profile

D. Job Specifications

Qualification, Knowledge, Experience

Academic Qualification & Professional Qualification in relevant field.
Experience (minimum preferred): Total 4+ years of experience required.

Technical Requirements

Expertise in related field.
Proficiency in English.

Key Competencies

Communicates strategically & Influencing (Both written & verbal).
Building Partnerships/Networking/Relationship/Customer Loyalty.
Judgment and Decision Making.

Employment Type: Full Time

Company Industry:

Fitness
Gym
Salon
Spa

Department / Functional Area:

Doctor
Nurse
Paramedics
Medical Research

Keywords:

Consultation

Read the full job description and apply online on the recuiter's web-site

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