Senior Officer- Credit Control

The Group Credit is a credit origination that enables business growth of First Abu Dhabi Bank's Corporate and Investment Banking (CIB) business, meets the service aspiration of all our customers and remains an independent assurance provider of credit quality through the possession of sound credit risk, product and market knowledge. This role is primarily responsible for providing specialized support to Abu Dhabi / Dubai and NE/PCG clients on the credit processes and administration of sanctioned limits.

The role is responsible for processing/encoding of credit limits relating to credit facilities and ensuring accurate detailing before inputting the same into the Bank's system. Further, he/she is responsible to comply with the approved terms and adhere to policies, processes, and procedures of FAB Head office, representative offices, international branches, and regulators.

Key job responsibilities:

• Ensuring accurate and timely fulfilment of day-to-day tasks, business requirements, and regular housekeeping activities in accordance with the regulatory and performance standards of the organization.
• Encode/process credit limits, Facility Offer Letter (FOL), and other related releases from the documentation unit, Project Payment Certificate (PPC) discounting/settlements, Share Valuation Report (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release, and all other limit control related tasks.
• Preparation of Internal Memos (IOM), Customer grade change, Liability / No Liability Certificates.
• Process of Corporate obligor details based on the requests received from UAE or International Credit Units in line with the local regulations of the respective jurisdictions.
• Adherence to published Standard Operating Procedures (SOP), understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Ensure encoding/processing of daily or periodic tasks, updating of daily unit activity tracker, proper archival of documents in custody, monthly activities including review of Credit limits in GLCMS, accuracy with regards to application of interest rates in the system (ADI/ACI/GDI/GCI).
• Ensure completion of all daily tasks allocated through emails or any other workflow channels in use and to update internal stakeholders accordingly.

Efficiently manage key stakeholders & business unit expectations:

• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Ensure 100% satisfaction rating by internal customers by providing superior service quality, managing internal customer relationships, and ensuring that queries and exceptions are addressed efficiently with proactive measures.
• Ensure adherence to published Standard Operating Procedures (SOP), understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.

Pro-active engagement and adherence to various departmental policies and processes:

• Adherence to effective leave plan as per Department/Unit Policy.
• Create adequate backups for self to ensure operational continuity.
• Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner.
• Recognizing process enhancement opportunities.
• Participate in the creation and periodic updating of Standard Operating Procedures (SOP) and Process Notes and other related operational guidelines.
• Undertake special projects/assignments as and when delegated by Manager, Team leader, HCCU, and HCAD ensuring timely and adequate engagement.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance with the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Zero Loss; NIL near miss/income leakage event; target zero high-risk error.
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC.
• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• NIL critical findings in regulatory/external/internal audits.
• No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented.
• Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Ensure excellent housekeeping standards at all times.

Desired Candidate Profile:

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Accounts
• Taxation
• Audit
• Company Secretary

Keywords:

• Senior Officer - Credit Control