Outlet Attendant

Roles and Responsibilities

We are currently seeking passionate and dynamic guest-focused Food & Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our colleagues.
As a Colleague Outlet Attendant, you are responsible for ensuring and maintaining a proper and hygienic cafeteria for all associates. Your role will include key responsibilities such as:

• Receive work assignments and supplies and check all tables and back of house areas.
• Wash sinks, ban maries, tiles, kitchen equipment, furniture, and floors in the cafeteria and replenish supplies.
• Clean and keep the buffet area and service areas neat and tidy at all times.
• Report any maintenance work required immediately.
• Report damaged or missing items immediately.
• Turn in all 'Lost and Found' articles to the Housekeeping Department before leaving off duty.
• Greet colleagues in a courteous and polite manner at all times.
• Clean all service areas and ensure no loss or breakage while cleaning.

Skills Education, Qualifications & Experiences
You should ideally have a high school qualification with previous experience in a related discipline. You must have a good command of English, and other language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be helpful, courteous, and have a positive attitude. You should possess high standards of social skills, enabling you to interact and deal with other colleagues effectively. You should portray a fair, friendly style and be easily approachable for associates, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability

• Guest Service :

  • Provide excellent customer service to guests, ensuring their needs are met promptly and professionally.
  • Greet guests as they arrive and assist with seating arrangements, menus, and drink orders.
  • Answer questions about the menu, ingredients, and specials, and make recommendations when appropriate.
  • Take food and drink orders and relay them to the kitchen or bar staff.
  • Serve food and beverages to guests, ensuring that the presentation and quality meet the outlet's standards.
  • Handle guest complaints or concerns with a calm and professional attitude, ensuring guest satisfaction.

• Maintaining Cleanliness and Organization :

  • Keep the outlet clean and organized at all times, including dining areas, tables, and service stations.
  • Set up and break down tables before and after each meal service.
  • Clean and sanitize utensils, dishes, and glasses, ensuring that they are ready for the next use.
  • Ensure that the dining area is well-stocked with necessary supplies, such as napkins, condiments, and menus.

• Food and Beverage Service :

  • Assist in the preparation and service of food and beverages, such as refilling drinks, delivering bread baskets, or bringing condiments to the table.
  • Maintain awareness of the outlet's menu items, including special offers, promotions, or seasonal changes, to provide accurate information to guests.
  • Serve food and drinks to guests promptly, ensuring all orders are correct and presented neatly.
  • Monitor the dining area to ensure that guests' needs are met throughout their meal.

• Assisting with Orders and Payments :

  • Take orders from guests, input them into the POS (Point of Sale) system, and communicate special requests to kitchen or bar staff.
  • Process payments from guests, including cash, credit cards, or room charges (in hotels), and provide receipts.
  • Assist with the billing process and ensure that any discrepancies or issues with billing are resolved efficiently.

• Coordinating with Other Staff :

  • Work closely with the kitchen staff, bartenders, and other front-of-house employees to ensure smooth service and order accuracy.
  • Communicate with other team members to coordinate seating, food preparation, and service delivery.
  • Follow instructions from supervisors or managers regarding service procedures, guest needs, and daily tasks.

• Stocking and Inventory :

  • Help with the inventory and restocking of items such as napkins, glasses, cutlery, and condiments.
  • Assist with ensuring that stock levels are maintained throughout the day, reporting any low stock to management or the appropriate department.

• Setting Up and Closing the Outlet :

  • Assist with the preparation of the outlet before service, including setting up tables, arranging chairs, and preparing drink stations.
  • At the end of the day or shift, assist with closing tasks such as cleaning the dining area, restocking supplies, and ensuring all equipment is properly cleaned and stored.

Essential Skills

• Excellent Customer Service :

  • A friendly, approachable, and professional demeanor is crucial for providing a positive guest experience.
  • Strong communication skills are necessary to interact with guests, staff, and management.

• Attention to Detail :

  • Paying attention to guest needs, food quality, and the cleanliness of the outlet is important to ensure satisfaction and maintain the outlet's standards.
  • Ensuring food orders are accurate and presented in a timely manner requires great attention to detail.

• Teamwork :

  • An Outlet Attendant works closely with other staff, such as waiters, chefs, bartenders, and managers, to provide seamless service.
  • The ability to collaborate effectively in a team environment is essential.

• Multitasking and Time Management :

  • The ability to manage multiple tasks simultaneously is key to handling a busy dining service.
  • Effective time management ensures that service is prompt and that guests' needs are met without delay.

• Physical Stamina :

  • Outlet Attendants spend most of their shifts on their feet, moving between tables and kitchen areas, which requires good physical endurance.
  • The ability to carry trays of food and drinks and lift heavy items like kegs or large containers is important.

• Problem-Solving Skills :

  • The ability to handle guest complaints or issues, such as incorrect orders or delays in service, with patience and professionalism is important.
  • Quick thinking and flexibility are essential when dealing with unexpected situations.

• Basic Knowledge of Food and Beverage :

  • An understanding of the menu and beverage offerings is essential to assist guests with their choices and answer any questions they may have.
  • Knowledge of dietary restrictions, allergies, and food ingredients is useful for providing accurate informatio.