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  • To ensure that beverage outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times, following Emirates Palace Mandarin Oriental standards.
  • To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.
  • To ensure that the staff entertains the guests in the bar.
  • To train the bartenders in freestyle, mixology, and cocktails.
  • To conduct daily pre-shift briefings to employees on preparation, service, and menu.
  • To approach guests suggesting a cocktail/wine or non-alcoholic beverage and recommending promotional items.
  • To use approved suggestive selling techniques to upsell products with higher profit margins.
  • To maintain knowledge of bar inventory and wine selection to respond appropriately to guest questions.
  • To maintain a thorough knowledge of beverage recipes and mixing procedures.
  • To maintain responsibility for the setup and cleanliness of the entire bar.
  • To be responsible for an attractive display of the beverage selection.
  • To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger, and customer ledger.
  • To evaluate the bar and beverage menus and give suggestions for improvement to the Restaurant Manager / General Manager.
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