Butler

To ensure continual source of information help and assistance to all guests.

Builds a rapport with the inhouse guests on the floor and maintain interaction to facilitate guest recognition and obtain information regarding their preferences.
Maintains and protects the privacy and security of inhouse guests.
Ensures all guests arrival and departure procedures are completed as defined in the Butler Services SOP manual.
Always ensures smooth operations.
Coordinates all operational departments to exceed guest expectations.
Takes full responsibility for all operating equipment and working tools.
Up sells of spa and dining experience within the hotel.
Handles guest feedback efficiently.
Employs discipline as required utilizing consistency fairness and respect within the framework of established guidelines.
Requires driving hotel buggies and pass the buggy driving test.
Keeps the immediate supervisor fully informed of all problems or unusual matters of significance.
Has a full comprehensive knowledge of the hotel including all departments services and outlets.
Ensures the butler pantries are maintained and operationally always prepared.
Maintains open line of communication and coordinate with related departments to ensure guest requests and complaints are handled effectively and efficiently.
Takes corrective actions when required to improve safety of all work areas.
Maintain clear and effective communication with other hotel departments to ensure guest requests are fulfilled.
Identifies and anticipates guests needs and requirements.
Adheres to all policies and procedures as stated in the Butler Services SOP manual.
Reports on duty punctually and in accordance with the department duty roster.
Adheres at all times to the departmental grooming and uniform standards.
Adheres to all hotel and company policies and procedures.
Adheres to all hotel health and safety policies.
Establishes and maintains seamless interaction cooperation and communication with all guest services operations and hotel departments.
Has full understanding and is knowledgeable of all inroom services amenities and functions.
Is fully proficient and knowledgeable with the hotel operating system (Opera).
Ensures a full and complete shift hand over.
Conducts daily standard and quality checks.
Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
Performs other duties and responsibilities as assigned by senior management.
Assist in assuring all standard service procedures are adhered to and carried out in detail.
Ensure all arrival rooms are checked and ready prior to an arrival.
Ensure all amenities are in place as per remarks and profile of guest.
To offer welcome towels and serve welcome drinks to all guests on arrival.
To complete a full room orientation for the guest on arrival including assisting guest with their luggage.
Offer unpacking service on arrival and packing service for departure guests.
Respond to guest requests e.g. urgent laundry / pressing requirements.
To serve inroom dining service requests.
To attend to guest complaints of room facilities.
To offer shoeshine / laundry / pressing service.
Offer evening turndown service to guests preparing the room for a comfortable nights sleep.
To make restaurant recommendations and reservations.
Ensure guest dietary restrictions or allergies are accommodated.
Assist with arranging transportation reservations and other concierge services.
Handle special requests such as arranging room decorations special occasion celebrations or inroom spa services.
Keep accurate records of guest preferences and special instructions for future visits.
Constantly check the appearance cleanliness of the rooms and report any maintenance issues or room deficiencies to the appropriate department.
To carry out specific duties or tasks assigned within a specific time frame.
All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
Must be familiar with all company policies and procedures relevant to their position.
Must be fully versed in safety and emergency procedures.
Stay updated on hotel services amenities and promotions.
Participate in training programs to enhance your skills and knowledge.
Always Maintaining the highest levels of hygiene and cleanliness.

Qualifications :
Minimum 1 year experience in Butler role
good communication skills
Attention to detail
Multitasking & Flexibility
problem solving

Additional Information :
Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
Assist in maintaining a highly motivated and well trained staff
Open and close shift in accordance with Managers Checklist.
Train maintain and enforce all Anantara Service Standards
Properly execute revenue and check control procedures on shift
Maintain a safe and sanitary work environment for all Associates and guests
Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
Be on the floor during entire meal period and ensure adequate coverage
Ensure that only a quality product is being served
Maintain proper Associate uniform standards
Manage an effective repair and maintenance program through the use of work orders inspections etc.
Exercise station rotation to ensure stations are distributed fairly.

Handle daily Associate relations (i.e. scheduling time adjustments etc.)
Assist any Associate in his/her job performance when required to ensure guest satisfaction.

Assist in implementing an effective training program for new and current associates
Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
Establish effective communication with Associates to gain their trust and respect through his/her hard work.

Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
Identify and recommend incentive programs new ideas and methods of operation

Remote Work :
No

Employment Type :
Fulltime